Call us today:  207-272-0557  or   Email Us:  cascobayfurniture@gmail.com   Please see our Faqs about Shipping to remote areas

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Shipping Information

  1. What do we charge for shipping?

  2. How long will my order take?

  3. How will I know when my furniture is arriving?

  4. We only use Asset Based Delivery Companies (they own their own trucks) for our In-Home deliveries.

  5. Subsidized In-Home White Glove delivery fee to areas distant from North Carolina.

  6. There are some areas in the United States where we can no longer deliver to, for the time being.

  7. Delivery to Canada

  8. What if I cannot be home for my delivery?

  9. What happens if I miss my delivery appointment?


  1. What do we charge for shipping?


    We offer "Free White Glove Delivery on Almost Everything to Almost Everywhere". The same drivers that leave North Carolina will be setting up your furniture in your home. We use no trans-dock shipping terminals or forklifts for example. The drivers are responsible for the safe delivery of your furniture. Many companies charge extra for White Glove delivery even those that offer free shipping. In every case our objective is to safely deliver your item in a cost-effective manner so that we can offer competitive pricing. There are a few exceptions to our "Free Shipping on Almost Everything to Almost Everywhere" policy. For example, we do charge a subsidized In-Home delivery rate to areas distant from North Carolina. The delivery rate for an in-home White Glove delivery to Arizona, California, Colorado, New Mexico, Nevada, Oregon, Utah and Washington is $199 for any number of pieces. The delivery rate for an In-Home White Glove Delivery to Colorado, Oklahoma and Texas is $99 for any number of pieces.

    There are some areas, considered remote, by the delivery service that we cannot deliver to for the time being, due to our inability of finding a reliable In-Home White Glove delivery service that will deliver to those areas. Please see note 5 below for a review of these locations.

    There are also some areas of the country where large delivery vehicles are not allowed on public roads or within city limits due to road restrictions or local ordinances. The delivery company may not be aware of these restrictions and neither would we. In this case we will deliver your order to the nearest accessible warehouse. It will be your responsibility to arrange for and pay for the delivery from the warehouse to your home. Another exception to our "Free Shipping on Almost Everything to Almost Everywhere" policy is if you order an item that is normally part of a group such as a single ottoman. In this case we will call you and advise you of the additional shipping charge or offer you a refund. We charge actual shipping charges for a single accent chair, parsons chairs and bar stools.

    In addition, there may be additional fees if special arrangements are needed to deliver your furniture. These would include any additional local expenses such as the need for renting a small truck to get the furniture down a driveway not accessible by the delivery vehicle. In this case it would be the responsibility of the purchaser to arrange for this vehicle or the need for hoisting or a lift where again it would be the responsibility of the purchaser to make arrangements for this service. In some cases, you may need to arrange for the manager of your building or similar representative of the building to be on site. In this case any fees associated with the hiring of this person will be the responsibility of the purchaser. There may also be cases if you reside in a building where the insurance requirements of your building will exceed the insurance limits of our carriers. In this case you may have to pay for the additional insurance assuming it is offered by the delivery company. The delivery service may charge a surcharge for any delivery involving more than two flights of stairs, over 20 steps. This is generally at the discretion of the driver.



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  2. How long will my order take?


    We have carefully selected our manufacturers as manufacturers that can deliver without lengthy delays, but on occasion an item is delayed or backordered or you may live in a remote area. Please be patient. We wil do our best to deliver your furniture as quickly as possible. At the time of order please contact us for your expected delivery time. All delivery times are estimates and are not guaranteed.



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  3. How will I know when my furniture is arriving?


    We only ship by a private In-Home delivery service. We do not use UPS, FEDEX or any Common Carriers except by special arrangement. You will be generally contacted about one week prior to your delivery and they will set up a delivery time and generally offer a 4-hour window. Please be advised that the drivers are making many deliveries on their trip and as with all things in life the unexpected can occur. Drivers maybe driving thousands of miles, through all sorts of weather conditions. There can be delays due to breakdowns or prior deliveries. Generally, drivers will try to notify you if they are delayed. Please be patient should there be a delay. Should you not be home for your delivery and a new delivery is needed actual delivery charges for the new delivery will apply. The delivery will have to be rescheduled for the drivers next trip to the area.



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  4. We only use Asset Based Delivery Companies (they own their own trucks) for our In-Home deliveries.


    We only use a private, family-owned delivery company. (There may be some exclusions such a small ottoman or cushions). Your order is loaded on the truck in High Point, North Carolina and it is not offloaded from that truck until it reaches your home. The same two drivers stay with your order for the entire trip. When they arrive at your home, they will unwrap your order and place the order in your home. The benefit of this type of delivery is that you can inspect your order before the driver leaves. This type of service is admittedly a little slower, but it is worth it as transportation damage is very rare.



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  5. Subsidized In-Home White Glove delivery fee to areas distant from North Carolina.


    There are certain locations in the contiguous United states where there can be delivery delays due to the fact that the home delivery companies do not deliver to these areas on a frequent basis.

    Due to the extra cost involved in shipping to the following locations there is a subsidized In-Home White Glove delivery fee to the following areas.
    There is a $199 delivery fee for any amount of pieces to Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah and Washington.
    There is a $99 delivery fee for any amount of pieces to Kansas, Nebraska, Oklahoma and Texas
    There is a $99 delivery fee for deliveries to parts of NORTHERN: Maine, New Hampshire, New York, Vermont. Presently we do not deliver above Bangor Maine. Please confirm delivery availability to your particular area.



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  6. There are some areas in the United States where we can no longer deliver to, for the time being.


    These include Montana, North Dakota, South Dakota, Wyoming, Northern Michigan, Northern Minnesota, Northern Wisconsin, and Northern Maine above Bangor Maine. If you live in a remote area, please contact us for details to confirm that our delivery service will service your area.  We are sorry that we cannot offer service to these areas, but we have not been able to find a reliable In-Home White Glove Delivery Service that will service these areas. If you live in one of these areas we could deliver to a friend or relative, a moving company or your choice or a shipping terminal within our regular serviced areas. For example, we believe the UPS store in Bangor, Maine will receive furniture deliveries to those living north of Bangor. If you live in Northern Michigan such as in the UP, Alpena or Mackinaw Island we could deliver to a location in Traverse City such as Two Men and a Truck.

    We cannot deliver to islands, Alaska, or Hawaii but we can deliver to the warehouse of your forwarder that services your island, Alaska or Hawaii. It will be your responsibility to arrange and pay for shipping from the mainland warehouse to your island or Alaska and Hawaii. If you live in Nantucket or Martha’s Vineyard, for example, we could deliver to Cape Cod Express in Wareham, MA who services these islands.



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  7. Delivery to Canada


    We can no longer deliver to Canada due to the difficulties in crossing the border.



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  8. What if I cannot be home for my delivery?


    If you cannot be home for your delivery and you appoint another person to represent you please be advised that this person, no matter who it is, will become your authorized representative signing your Bill of Lading on your behalf.



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  9. What happens if I miss my delivery appointment?


    When the delivery service is ready to deliver your furniture, they will schedule a delivery time window with you. If you miss your delivery window for any reason the delivery service will charge a re-delivery fee for having to make a second trip. In the event that Casco Bay Furniture is charged the re delivery by the delivery service this fee will be charged to the card you used to purchase your furniture.



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