We offer subsidized In-Home Delivery on Almost Everything to Almost Everywhere" for $299. For large sofas, 97” or larger add $99 and for sectionals or three of more pieces add $199.  For deliveries to Arizona, California, Colorado, Nebraska, Nevada, New Mexico and Utah add $99.  For deliveries to Idaho, Oregon and Washington add $199. Our subsidized delivery fee represents only a fraction of our actual delivery costs due to the high cost of transportation and fuel.

The same drivers that leave North Carolina will be setting up your furniture in your home. We use no trans-dock shipping terminals or forklifts for example. The drivers are responsible for the safe delivery of your furniture. Many companies charge extra for White Glove delivery even those that offer free shipping.

An exception to our delivery policy is if you order an item that is normally part of a group such as a single ottoman, an accent chair or parsons chair, in this case actual shipping charges will apply.

There are some areas, considered remote, by the delivery service that we cannot deliver to for the time being, due to our inability in finding a reliable In-Home  delivery service that will deliver to those areas. Please see note 5 below for a review of these locations.

We have carefully selected our manufacturers as manufacturers that can deliver without lengthy delays, but on occasion an item is delayed or backordered or you may live in a remote area. Please be patient. We wil do our best to deliver your furniture as quickly as possible. At the time of order please contact us for your expected delivery time. All delivery times are estimates and are not guaranteed.

We only ship by a private In-Home delivery service. We do not use UPS, FEDEX or any Common Carriers except by special arrangement. You will be generally contacted about one week prior to your delivery and they will set up a delivery time and generally offer a 4-hour window. Please be advised that the drivers are making many deliveries on their trip and as with all things in life the unexpected can occur. Drivers maybe driving thousands of miles, through all sorts of weather conditions. There can be delays due to breakdowns or prior deliveries. Generally, drivers will try to notify you if they are delayed. Please be patient should there be a delay. Should you not be home for your delivery and a new delivery is needed actual delivery charges for the new delivery will apply. The delivery will have to be rescheduled for the drivers next trip to the area.

We only use a private, family-owned delivery company. (There may be some exclusions such a small ottoman or cushions). Your order is loaded on the truck in High Point, North Carolina and it is not offloaded from that truck until it reaches your home. The same two drivers stay with your order for the entire trip. When they arrive at your home, they will unwrap your order and place the order in your home. The benefit of this type of delivery is that you can inspect your order before the driver leaves. This type of service is admittedly a little slower, but it is worth it as transportation damage is very rare.

These include Montana, North Dakota, South Dakota, Wyoming, Northern Michigan, Northern Minnesota, Northern Wisconsin, and Northern Maine above Bangor Maine. If you live in a remote area, please contact us for details to confirm that our delivery service will service your area.  We are sorry that we cannot offer service to these areas, but we have not been able to find a reliable In-Home White Glove Delivery Service that will service these areas. If you live in one of these areas we could deliver to a friend or relative, a moving company or your choice or a shipping terminal within our regular serviced areas. For example, we believe the UPS store in Bangor, Maine will receive furniture deliveries to those living north of Bangor. If you live in Northern Michigan such as in the UP, Alpena or Mackinaw Island we could deliver to a location in Traverse City such as Two Men and a Truck. Should service be needed at some point in the future which is not covered by our extended warranty provider it would be your responsibility to transport your order to a location that our delivery company services.

We cannot deliver to islands, but we can deliver to the warehouse of your forwarder that services your island. It will be your responsibility to arrange and pay for shipping from the mainland warehouse to your island. If you live in Nantucket or Martha’s Vineyard, for example, we could deliver to Cape Cod Express in Wareham, MA who services these islands. Should service be needed at some point in the future which is not covered by our extended warranty provider it would be your responsibility to transport your order to a location that our delivery company services.

We do not ship to Alaska or Hawaii or freight forwarders that service these areas due to the difficulty of providing service in these areas should it be needed.

We can no longer deliver to Canada due to the difficulties in crossing the border.

If you cannot be home for your delivery and you appoint another person to represent you please be advised that this person, no matter who it is, will become your authorized representative signing your Bill of Lading on your behalf.

When the delivery service is ready to deliver your furniture, they will schedule a delivery time window with you. If you miss your delivery window for any reason the delivery service will charge a re-delivery fee for having to make a second trip. In the event that Casco Bay Furniture is charged the re delivery by the delivery service this fee will be charged to the card you used to purchase your furniture.