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When your furniture arrives

  1. What should I do when my furniture arrives?
  2. If your item is delivered by an "In Home" delivery service with set up included.
  3. What if my order is damaged?
  4. Transportation damage.
  5. Manufacturing defect.
  6. Photographs.

  1. What should I do when my furniture arrives?
    If your order has arrived by a freight company such as ABF, FEDEX or UPS you must inspect the cartons carefully. and if the driver will allow you to open the cartons and inspect the contents. If the cartons are damaged even in the in the slightest manner it is essential that you open and inspect the items inside. If the driver will not let you inspect the contents than refuse the item which had the damaged carton. You could also note on the Bill of Lading "Concealed Damage" for the item with the damaged carton. Once you sign the Bill of Lading "as received in good condition" it then becomes very difficult to file a freight claim. Should you receive the carton and the carton is in good condition and you sign for it prior to opening the carton and the driver leaves it is imperative that you open the carton immediately. It is your reasonability to open and inspect the contents within the first 24 hours. Even if you plan to store the cartons until a later date it is essential that you inspect the contents. Should you find any damage to your order you must notify the freight company within 24 hours. After that it is almost impossible to file a freight claim. A note of caution sometimes drivers are rushed and they may write on the Bill of Lading, "Received in Good Condition" and tell you to sign here. Do not sign anything until you have followed the procedures as outlined in this area.

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  2. If your item is delivered by an "In Home" delivery service with set up included.
    The delivery service will unpack and set the items up in your home. Inspect everything very carefully and note on the Bill of Lading any damage or defect. Do not sign the Bill of Lading" as Received In Good Condition if the item is damaged or defective. Here again if you sign for the item as received in good condition and you latter try to make a claim it becomes very difficult to do so as the carrier will respond that the customer signed the Bill of Lading as received in good condition. Please contact our office or the office of the delivery service should the item be damaged or defective. In some cases an in home repair service could repair the item. If you cannot reach our office or the office of the delivery service and their is any question in your mind regarding the item and its reparability then refuse the damaged item only, accept the items in good condition. This will prevent the necessity of a second trip to pick up the damaged item. Due to trucking regulations the drivers will not remove the cartons in which your furniture is packed. An in home delivery driver generally will pack and place the cartons in an area of your choosing.

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  3. What if my order is damaged?
    Damages are unlikely. Our damage rate is less than 2%. There are two types of damages manufacturing defects and transportation damage.

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  4. Transportation damage.
    Please see the area "What should I do when my furniture arrives" for more information about Transportation Damages. If the item has transportation damage the shipping company does reserve the right to restore the item to like new condition. Most of the delivery services do employ expert technicians with many years of experience who can successfully restore an item to like new condition.

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  5. Manufacturing defect.
    If the item has a manufacturing defect as opposed to damages from transportation and or handling please contact us or the delivery service office, before the drivers leave your home, so that we can help you. Your furniture is warranted by the manufacturer and not by our store. Sometimes the defect is simple and it can be repaired by the driver such as a door out of alignment, but in other cases the item will have to be returned by the delivery service for restoration. In some case the item will be restored and in other cases it will be replaced. In either case the determination will be made by the manufacturer or our customer service department. Here again do not sign the Bill of Lading as received in good condition if the item has a manufacturing defect and in all cases note the damage or the defect on the Bill of Lading. Should the purchaser decide to hire a local contractor without prior approval it will be the purchasers responsibility for payment to this person.

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  6. Photographs.
    Should your item be damaged or have a factory defect a photograph, preferably digital, will be required by the manufacturer and the delivery service. We realize this is an inconvenience but there is no way around this. They will not process a claim without a photograph.

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