From: Brandy Parrish < email@example.com >
To: Casco Bay Furniture
Sent: Friday, February 21, 2014 at 6:09 PM
Rob and Kristina,
Our furniture was delivered yesterday and was the first delivery off of that truck. It is beautiful and we are thrilled with it. The leather looks and feels amazing. Thanks so much for your help in tracking down the delivery details last week.
I am attaching photos so you can see the finished product. Feel free to use my name and email address!
Kingston Tufted Sofa, 99"W x 42"D x 29"H, in Echo Granite leather with the #49 leg and a tufted front rail and two English Arm Chairs, in Capetown Cherry, all with Medium Antique Brass nailheads and Tobacco finished legs.
From: Priya < firstname.lastname@example.org >
To: Casco Bay Furniture
Sent: Tuesday February 11, 2014 at 4:07 PM
Kristina, Just wanted to let you know that we received our sectional today and it is absolutely beautiful. The workmanship is great. Thank you very much for providing such a great product as well as great service and updates through the process. Madison L Sectional with Chaise, 107" x 144" x 70", in Brompton Cocoa leather with "T" Back cushions Ultracel 1.8 21 seat cushions.
: Ann Perra< email@example.com >To
: Casco Bay FurnitureSent
: Wednesday February 5, 2014 at 2:26 PM
Dear Rob and Kristina, Our sofa, love seat and ottoman are gorgeous. The style is "Tahoe" in Mount Blanc Caramel leather.
(Compare to Robert Redford's Sundance Sofa). It looks great and is exceptionally comfortable. Both of you were wonderful to work with and Peace Transportation delivered to the back roads of New Hampshire carefully and on time. Thank you so much!
: Nora Rosenbaum < firstname.lastname@example.org >To
: Casco Bay FurnitureSent
: Tuesday, January 26th, 2014 5:02 PM
Hi, I just wanted to let you all know how happy I am with the Jasper sofa
we ordered from you. It is covered in Vintage Brompton leather and is a rich chestnut color.
The leather seems to glow from within. It's very comfortable. Casco Bay Furniture provided excellent and reliable service and the Peace Transport delivery went perfectly. I would highly recommend this company and this sofa.
It surpassed my expectations, Thank you!
~ Nora Rosenbaum
: Brendan and Gerri Soden< email@example.com >To
: Casco Bay FurnitureSent
: Tuesday, January 14th, 2014 1:07 PM
My wife and I couldn't be happier with the way the slipcovered sofa and loveseat look that we ordered from you. I appreciate all the time you gave us in answering questions as well as furnishing us with a good variety of fabric samples and information to help us in our selection. The service you, Kristina, and Peace Delivery, provided equals the quality of the furniture you sell. The warranty and knowing the American craftsmanship that went into the creation of these pieces, adds to the comfort of our purchase. This was a significant purchase for us to make without first seeing the items. It surpasses anything we had seen at Restoration Hardware and other showrooms we visited prior to coming to you. It was our good fortune to arrive at your doorstep and we trust more arrive there as word of your service and quality furniture continues to spread. All the best in this New Year! One “Rolled Arm Collection” Grand slipcovered sofa and love seat, in Rumor Vanilla with Down Cushions and contrast toss pillows.
~Brendan and Gerri Soden
From: Melanie Owens < firstname.lastname@example.org >
To: Casco Bay Furniture
Sent: Monday, December 23rd, 2013 2:41 PM
The slip covered sleeper sofa, sleeper chair and storage ottoman made it to the island!!! This is the first sleeper sofa we have had with the Dream Mattress. We are very impressed!! Very very very comfy! We had a guest sleep on the sleeper chair too and even though it doesn't have the Dream mattress, she was extremely comfy sleeping 9 hours each night on it!
Your new delivery service is fantastic! They were very prompt. Telephoned and showed up just as stated on the phone. Since these three pieces came to a shipyard to be boated over to Catalina Island I was sure something would get messed up- however, it went so smoothly.
Once again, here is my cellphone number (559-280-6168) anyone can call needing confirmation that you and Casco Bay are for real!!! Most who have called me after my first and second review have said, "Casco Bay just sounds to good to be true". Well, your prices and quality for that price does seem unbelievable- but I know for certain these 8 pieces I now own are the finest furniture items I have in my homes!!! Thanks once again,
From: Craig Davidson< email@example.com >
To: Casco Bay Furniture
Sent: Sunday, November 24th, 2013 6:29 PM
Subject: Amazing Couch
Dear Casco Bay Furniture: I received my Madison sofa (90”W x 46”D x 35”H) in the Capetown coffee leather. I just wanted to let you know that I am fully pleased with your product. It is everything and more that I had wanted! The delivery company (Peace Transport) was equally professional, timely, and were very good at notifying me of when they would arrive.
Thank you once again for an amazing work of art! Sincerely, Craig Davidson
: Edward Vierheller < firstname.lastname@example.org >To
: CascoBay FurnitureSent
: November 1, 2013 2:12 AM
The sofa arrived, very much intact, late this evening. It looks terrific, as I expected it to. The leather is supple, and the merlot / cordovan color lovely. The lead deliveryman commented that the sofa, unlike most of the furniture he delivers, was exceptionally well packed and obviously a very high quality product. For the second time now, my sincere thanks to you and Rob for an excellent leather sofa at an exceptional price.
Please feel free to post my comments with the email address above. I don’t mind answering any emails that may result. Preston sofa 84.5”W x 38”D x 38”H in Echo Merlot with Ultracel 1.8 21IFD cushions.
Thanks again, Ed .
From: Tim Allen < email@example.com >
To: Casco Bay Furniture
Sent: Tuesday, October 29, 2013 7:10 PM
Subject: Amazing Couch
I just wanted to touch base and say we've had the couch for about a week an absolutely love it! We purchased the Capetown-Wolf Manchester (95”W x 48”D x 35”H with Ultracel Cushions) Deep Seats, and couldn't be happier! We were a bit nervous not being able to physically see or sit in the couch before purchase but from every review we read it reaffirmed our decision to pull the trigger. I enclosed a picture of the couch in case you wanted to use it for your site as I figured our color was something not everyone ordered very often.
Rob feel free to post this email address. Thanks again for your quick response and great American made product. We are truly proud to own it and for it to be one of our first pieces of furniture we purchased for our new home.
Thanks again so much
-Tim & Melissa Allen
: Brian Millman < firstname.lastname@example.org > To
: 'Casco Bay Furniture' Sent
: Wednesday, October 23, 2013 3:33 PM Subject
Our furniture was delivered today and so far my wife and I are EXTREMELY impressed. The delivery drivers (Reliable Delivery) were extremely professional and most important -- the furniture looks and feels great!
I must say that deciding to make our purchase with Casco Bay was a little scary -- purchasing furniture you can't see or feel and trusting a company that isn't all over the internet and registered with the BBB. I think people out there are hesitant because they don't know if they can trust what they read. Casco Bay reviews aren't on other websites besides your own and Garden Web. Not sure if you're looking for more business, but getting more customer experiences on other websites will make people feel better about purchasing furniture from Casco Bay. My wife and I would like to express our extremely positive experience somewhere so other customers don't feel as hesitant as we did before we decided to make our purchase.
Let me know if you'd be OK with us putting something on other sites or if there is another place you'd prefer that we use for our review. Again, thanks for a fantastic experience.
Manchester sofa 95”W x 48”D x 35”H, chair 43” W x 44”D x 35”H and ottoman 36”W x 36”D x 19”H in Brompton Cocoa with Ultracel 1.8 21 cushions.
: Joel T Bauza < email@example.com > To
: 'Casco Bay Furniture' Sent
: Sunday, October 13, 2013 10:37 PM Subject
: Furniture Review (5 Stars)
A little over a year ago, I received the 96" Maxwell-style sofa from Casco Bay Furniture.
I have to say that up to this point, I have been extremely pleased with the sofa. Not only was I ecstatic when it finally arrived (It was my first, big purchase since beginning my career after college), but I have been pleased to see how well it's broken-in over time. The comfort and depth of it is out of this world. Being a tall guy, it feels great to just slide right in (and on more than one occasion, fall asleep!). For any first-time customers hesitant about purchasing from an online merchant that isn't Amazon, put those worries to rest! These leather sofas are top-notch and a talking piece for any living/lounge area. Anyway, feel free to use this email as part of your review collection!
Thanks for the great product!
- Joel T Bauza
From: Cary Watkins< Tomcat07@comcast.net>
To: 'Casco Bay Furniture'
Sent: Monday, September 16, 2013 12:04 PM
Subject: FW: photos Casco Bay Furniture
Dear Rob, We received our furniture on 9/5.
The furniture exceeded our expectations! The pieces are absolutely beautiful! The craftsmanship and quality of the furniture is superb. I've included some photos of it placed in our living room. Feel free to use any of this. If you would like a more detailed testimonial. I'd be please to provide it. I'd be happy to talk with anyone via email or phone who is considering having furniture made by your company. Jasper Sofa, 96"W x 35"D x 32"H, Jasper Sette 70"W x 35"D x 32"H and ottoman 50"W x 20"S x 18"H all in Brompton Cocoa leather, with Ultracel cushions.
Thanks so much. Sincerely, Cary Watkins. 435-752-4747
: Benjamin Mosher To
: Casco Bay Furniture Sent
: Monday, September 9, 2013 12:22 PM Subject
: Testimonial from Ben Mosher
Initially it seemed risky to buy two 95" leather Jackson Slope Arm sofas
sight unseen. A lot of money for something you never sat on. Yet Casco Bay allayed our fears each step of the way. Requested swatches were sent promptly. Questions were answered immediately, all of which built our confidence to make this decision. And of course all of the glowing testimonials about the quality and make sealed the deal. The two sofas arrived and we are completely satisfied with our purchase. You can tell that these are incredibly well made as they are extremely heavy and sturdy. They match the swatch we received from the tannery. Mont Blanc cognac is a rich, multi-hued color which looks fabulous in our living room. And thanks for making the custom leather arm covers as protection from our cat. They fit beautifully and look like they are part of the sofa. It's heartening to see that North Carolina still produces the best furniture. You've cured us of buying lesser quality from showy stores in the mall. Now we're looking for a fabric sofa for our TV room…so please send those swatches as fast as you can! Your prospective customers can email me if they have questions or want reassurance.
- Ben Mosher, Harleysville, PA Bmosher@eurowear-llc.com
Sent: Sunday, August 19, 2013 12:53 PM
Rob & Kristina: I just wanted to let you know that the Manchester is here and looks great! Thank you for the quick turnaround, and quality craftsmanship. I also tested the sleeper out, and it really is pretty comfortable. All in all, great quality product and very pleased. I believe I had mentioned to you previously that we also have the Lancaster sectional from Restoration Hardware (from several years ago, before they outsourced their production to China). I'd not only put your work up against this, but would say it probably surpasses it.
The only problem - and is a good one to have - is that we have an old sofa & loveseat upstairs in our main sitting area, and your Manchester piece by comparison makes these other old sofas pale in comparison :). The wife and I have been talking that this sofa & loveseat may have to turn into a Casco Bay upgrade. So when I say "problem", I mean a problem for my wallet :). It may be a little bit until we get some additional expendable income in our budget, but it's quickly become at the top of our to-do list.
On a side note, if you ever have anyone interested in your sleeper sofa - since I know this is a bit of a unique order - I'd be more than happy to serve as a reference or contact point to give some real-life feedback on this unit. That was the toughest part for me when making the decision "blind" was not knowing or being able to interact with the sleeper sofa unit. It may help (with other/future customers) if they can talk to someone, and I'd have no problem with you giving out my phone, and/or email. Manchester Sleep Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa leather, with memory foam mattress and spring down cushions. Thanks again,
- Jason Daniel, 703-973-4779, Alexandria,VA.
: From: Jen Hilton firstname.lastname@example.org, Wyoming Ohio To
: email@example.com Sent
: Wednesday, August 7, 2013 3:03 PM Subject
: LOVE the SOFAS
This has been a long time coming, but I just wanted to write to you and tell you how much we love our sofas!
It is not uncommon for us to be sucked into the comfort and fall asleep on them. The color (I think it was called Brompton Cocoa) is beautiful. I can't tell you how many times I had gone into a store (R.H.) and dreamed of owning these. Now I enjoy two sofas that look almost exactly the same. Thanks! Two Madison 90" Sofas with 2 seat and 2 back cushions with straight back cushions, in Brompton Cocoa Leather. Jen has owned these sofas for almost two years.
- Jen Hilton has owned these sofas for almost two years.
Sent: Monday, July 30, 2013 12:43 PM
Subject: Breathtaking Manchester Brompton Sectional
Dear Kristina and Rob,
Just wanted to express many thanks for the breathtaking Manchester, Brompton leather sectional that was expertly delivered on Thursday by Peace Transport. Still cannot believe it when I walk in the room. Amazing! To be enjoyed by all who sit on it.
It was a leap of faith to go with your company and to purchase it sight unseen. But am very glad that we did. As previously noted by other customers, Peace Transport was very timely (arriving much earlier than we had originally anticipated), and very glad, because bad weather was on the way, very professional and extremely courteous. Again, thank you. Manchester L Sectional, 110" x 136" Brompton Cocoa leather, Bun Feet and Ultracel seat cushions cores and one matching Ottoman, with 5/8" French Natural Nailhead Trim. Sincerely,
- Marilyn Clayton - Wall, NJ.
From:Dave Moncur firstname.lastname@example.org
To: Casco Bay Furniture email@example.com
Sent: Tuesday, July 16, 2013 5:00 PM
Subject: Well worth the wait
I can't begin to say how amazing the 120"W x 46"D x 35"H Madison Take-apart couch in Brompton Cocoa Leather is. Even though it was one heck of a wait (we live in Vancouver, BC, Canada) it was well worth it. From start to finish everyone was very friendly and knowledgeable with regards to every thing about what goes into each couch and how they would get it across North America and into my living room.
The final product is breath taking! I've never sat on a nicer couch nor as any of our friends. Everyone comments on what a beautiful piece of furniture it is. I'd truly recommend this company to anyone looking to buy a new couch, you won't be disappointed. Thanks again Rob and everyone else at Casco Bay.
- David Moncur, Vancouver, BC, Canada
From: Dennis Harford firstname.lastname@example.org
Sent: Wednesday, July 10, 2013 7:32 PM
Subject: "Southampton Arrival"
The sofa was delivered today. My initial reaction: wow! My wife's initial reaction (when the truckers unwrapped it in the sunlight ( it glows in the sun)), was Oh! My God! Once it got into the house that sofa showed itself as just plain old awsome.
If you recall I ordered it slightly longer than spec, so I could be laying down when my sports team lost. You in turn ordered slightly longer yet. The massive arms in conjunction with the extra length equals perfection. The leather choice was another area of hold your breath and pray since all I had was a postage stamp sample. Well even the trucker who should be somewhat immune was blown away. He had 30 drops this trip. When we unwrapped it he couldn't stop telling us "I'm not blowing smoke, I promise"...and proceeded to tell us how fabulous the leather quality was. There were a couple of rub marks getting it into the house and true to your info they just rubbed out. So in summation, thanks. You were professional to deal with. The product is better than expected. The only thing is my team lost today 7/0. Good thing I had that sofa. Southampton Sofa, Special size 98"W, Antique Brass nailhead trim in Echo Cognac leather.
- Dennis Harford, Forest Ranch, CA
Sent: Thursday, June 27, 2013 4:52 PM
Subject: Rob, thank you...
Rob, Just wanted to say thank you for everything you have done to make sure we were taken care of after the purchase of our sofa. We have been SO IMPRESSED with your customer service. There are not many businesses that go the extra mile these days - but Casco Bay is a shining example of a business that not only provides high quality furniture at a reasonable price - but also makes sure the customer is happy.
We wish your company continued success and we will not hesitate to recommend Casco Bay Furniture to friends and family. We took a chance by ordering our sofa online and not seeing it in person - but we are glad we took the chance because we would have never found this nice of a sofa for the price in a store. We are enjoying our comfortable and well-constructed MADE IN THE USA sofa!
One Madison Sofa, 108"W x 42"D x 35"H, with 3 seat and 3 back cushions with straight backs, in Mont Blanc Truffel leather and Ultracel 1.8 21 Cushions
Warm regards, - Lisa and Judd Sopoci, The Hills, TX
From: Debbie Tomlinson, email@example.com, Levittown, PA
Sent: Thursday, June 20, 2013 6:58 AM
Subject: Our furniture is Stunning!!!!!
We worked like dogs on the room that it was to be put in since it was so early. Not quite finished, but when it is I will send a picture of the furniture in the room. It's a pretty large room and the furniture really fits in well. Of course everyone who sees the furniture loves it. Such beautiful pieces.
Manchester Sofa, 112"W x 48"D x 35"H, Loveseat, 74"W x 48"D x 35"H , Recliner, 44"W x 43"D x 35"H and one Storage Ottoman, 31" x 22" x 19"H , all in Brompton Cocoa leather with Ultracel cushions and 5/8" French Natural Nailhead Trim.
- Debbie Tomlinson, firstname.lastname@example.org, Levittown, PA
Sent: Wednesday, May 22, 2013 7:20 PM
Subject: Loving the sofa and love seat!
They are gorgeous! Wish the picture was better but once again I cannot thank you enough!!! Your recommendation to go with these extra deep ones was absolutely correct!! I'm just as pleased as I was with the sip covered set, we ordered from you for the San Clemente place. Now we are trying to figure out which to order for Catalina Island!!
Should anyone need a truthful description of your wonderful construction and beautifully made products they can call me at 559-280-6168.
PS. That's a full size grand piano behind the sofa (needed those larger sofas for scale size in room) and all the doggie toys too! We have three little dogs and they love the couches as well! Manchester Sofa, 95"W x 48"D x 35"H Loveseat, 74"W x 48"D x 35"H, in Brentwood Tan leather with wedge Feet and Spring Down Cushions.
- Melanie Owens - email@example.com
5/1/12 - I couldn’t be happier with the quality of my purchase or the customer service I received from Rob and Kristina at Casco Bay. When I first called, Rob talked to me for a solid half an hour about my specific needs and also about the craftsmanship and materials that go into Casco Bays’ furniture. I knew I was working with a high caliber establishment when I got off the phone without ever having been pressured or even asked to buy anything. After doing some more research, I was ready to make a purchase. I was, a bit nervous to buy a piece of furniture sight-unseen, but based on the testimonials and the pictures, I took a leap of faith. I can’t tell you how happy I did. I got the Manchester Sofa in Brompton Cocoa with brass nail head trim. (I also upgraded to ultracel foam) The sofa was done ahead of the promised completion date and great guys at Peace Truck delivery were even two days early with the sofa! I’ve now had the sofa since September of 2012 and it is wonderful. It's so well made, so sturdy, and just gets more beautiful every day. The craftsmanship is evident in every aspect of the feel and look of this amazing sofa. The leather is wonderfully thick and is breaking in beautifully every day. The sofa literally stops me in my tracks a few times a day when I’m walking through my apartment. I have to just stop and stare at it. It’s that attractive. (It also filled with my apartment with fantastic new-leather smell for months!) I’m sincerely hoping to have this wonderful sofa for the rest of my life.
I look forward to a day when I can move into a bigger living situation so that I can have Casco Bay make me a few chairs and a love seat to match this beautiful sofa. But for now, I am more than content with the work and service I got from this wonderful company.
- Carson Elrod, Brooklyn, NY - firstname.lastname@example.org
4/15/13 - Kristina and Robert, Thank you so much for all of your patience with my order. I finally had my furniture delivered a few weeks ago and I am very very happy with my purchase. It is more then I had hoped for in the appearance, quality and design! You have fantastic products and your care and concerns are just what the customers have been looking for in today's economy. It was great doing business with you both and Casco Bay Furniture. Also Peace Transport did a great job as well. Thanks again! Manchester Grande Sofa, and Studio Loveseat, in Brompton Cocoa leather, with Ultracel Cushions. Rob, I don't mind if you use my name or email because everyone deserves to know about you and your company! - Becky Faassen, Tega Cay, SC, email@example.com
- Becky Faassen, Tega Cay, SC - firstname.lastname@example.org.
Hi there! this is Marge Reidel from Columbus Ohio....my husband and I just got back from a month in Key West.........the thing I missed the most was our couch (huge sectional) .....we took our dog with us...so we we would have missed her the most, but she was with us....That is what I am saying....WE LOVE OUR CASCO BAY COUCH!!!!!!! Just wanted to let you know! Thanks again, Manchester L Sectional in Brompton Cocoa delivered 6/2/11.
- Marge Reidel, Columbus, OH - email@example.com.
3/12/13 - Rob and Kristina, I want you to know how incredibly pleased I am with my sofa and your company. The Madison sofa in Brompton Cocoa is simply stunning.
Everyone that sees it and sits on it loves it! They are amazed that I would purchase furniture sight unseen and I admit I was nervous, but I will wholeheartedly recommend your company to anyone. Not only did the sofa arrive sooner than I had expected, the quality of construction is evident, and I will enjoy my furniture for many, many years to come. Your response to any concerns I had was immediate and I appreciate it very much.
Thank you, thank you, thank you for everything! You have a lifetime customer in me! Feel free to put this on your website! You have been awesome!
- Lara Mortensen, Highland UT 801-734-0769.
3/1/13 - Rob, We picked the sofa up today and it exceeded my expectations. Fantastic job by Sun Delivery. What a professional company, their communication was excellent, their staff was fabulous, and their execution perfect. We placed the sofa in the living room and didn't move off it all afternoon! I can only imagine how it will improve with age. Thanks very much for a job well done. I look forward to working with you on future purchases. Madison Sofa, 85"W x 42"D x 35"H, in Brompton Cocoa leather, and Ultracel Cushions.
- Dave Graham, Ancaster, Ontario, Canada.
1/28/13 - Sales: Thank you!!
Rob & Kristina, You both deserve praise and recognition for your superior customer service in helping me with my purchase of the Manchester Chair and Ottoman in Brompton Cocoa. They were delivered last week and are magnificent pieces of craftsmanship.
Kristina - A huge thank you for so quickly dealing with a hiccup in the delivery. Seattle is a long way from NC and the team that ended up delivering it did so quickly and professionally.
Rob - I really appreciate your knowledge and understanding in helping me special order a chair that would accommodate my height. The Ultracel 2.5 cushions you recommended are delightfully comfortable even though they are yet to be broken in. I noted a number of the testimonials stated that they hoped to do business with you again in the future. The testimony to my trust in your company and satisfaction with your furniture was to order a second chair from you this afternoon. Thank you both again!!
- Skip Cassidy, Seattle WA.
1/16/13 - Rob, We love, love, love our special order Manchester leather sectional in Brompton Cocoa. I feel like I am just echoing the words of everyone who has written a testimonial before me! As you know I had my heart set on the design of RH Lancaster sofa collection. However that was back when RH was made in NC and not in China as it is now. After several exhausting hours of research that spanned days we were nothing but comfortable with placing our order with you and Casco Bay. We cannot thank you enough for taking the time to answer all of our questions. Your knowledge on quality construction proved invaluable. It was smooth sailing from start to finish. We elected to upgrade to the Ultracel cushions and could not be happier. Initially they were a bit 'stiff' but you were right about the leather softening up with time and use, less than 2 months time. We went with the regular depth of 43' and it is plenty deep. It makes the perfect sleeping spot. Our order was completed and shipped within the estimated 8 weeks. Peace Transport and their white glove delivery was excellent. The couch came well padded and protected and was assembled with such care. The quality and workmanship was unprecedented and you can definitely tell it was made in America! It is absolutely gorgeous and the attention to detail is amazing. We have gotten nothing but fantastic compliments from family and friends including an interior designer that specializes in very high end home interiors. Thank you again from your newest lifelong customers!!!
- Meghan, Williamsburg VA.
1/2/13 - It has been months since we received our custom Brompton leather sectional, and my husband has asked me several times if I have written a review about our sectional (I'm usually pretty good about writing reviews, positive or negative), and I have lagged in this regard. With no particular budget in mind, we shopped all over for the perfect leather sectional that would suit our very casual (read: dirty) lifestyle. We decided to go with Restoration Hardware's Brompton leather, the beat-up stuff. My husband loved that it looked better with age. However, after almost closing the deal for $12K+ at Restoration Hardware, we hesitated. I then did research on RH's performance and reviews and found they weren't that great. It wasn't the $ we weren't willing to spend, it was the investment. I googled and happened to find Casco and had a good feeling after researching it. After much study and going back and forth with Casco Bay and other companies, my husband and I took a leap of faith and it was a perfect decision. We've had these in our home for a few months; they came to us perfectly, and we love them. No signs of sagging, either. My husband keeps repeating to anyone who will listen that our sofas are as good as or better than RH. One reason they are better is because we could get them at 42" deep, not 40" (too shallow) or 46" (too deep), and we customized them to our perfect length (96") on each side. The cost was about $5K less than RH's sale price. I'm writing this review to let you know to trust the company. I did feel like I needed to trust RH and pay their prices but I almost feel like I got duped. I am so glad I went with this company. I feel like I got a great deal from (AMERICAN) co. (not the RH isn't) and got so much more bang for our buck. The sectional holds together well, no slipping. Beautiful. Exquisite. I can't say enough...and I am one picky customer who changed my mind so many times, and who still does with additional purchases. Do not hesitate. Madison Sectional.
- Juli, Dana Point CA.
12/20/12 - Hi Rob & Kristina, We received our new couch and ottoman (which was about 5 weeks earlier than expected!). I wanted to tell you that we absolutely love them. We were a little nervous about buying sight unseen from a non-mall store, but it was worth the gamble and then some. The D&D delivery guys were great. Even traveling across the entire country, the furniture didn't have a single scratch. Our couch and ottoman are absolutely beautiful, leather and craftsmanship just like you said they would be. We are thrilled that they are made in the U.S. We are so happy that we found your site. Thank you for providing such a spectacular product at a great price. Our friends who have fairly new leather couches from Restoration are jealous of the quality of ours. They want to sell theirs and get some from you!!! Thank you & Happy Holidays! Manchester Take-Apart Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa.
- Amy, San Diego CA.
11/05/12 - Rob, Can't seem to locate the area in which to SCREAM my thanks!! Your delivery company was awesome too (D and D Delivery)!! This beach home took almost an additional year to complete so I had to wait in receiving my purchases from your wonderful company. Five days ago we unwrapped the down slip covered sofa and oversized chair with ottoman. I squealed when I saw them!!! They were WAY WAY more than I expected!!! Absolutely stunning in quality, size and comfort. .I want to offer my personal phone number for any one who would appreciate a real consumer sharing such satisfaction. 559-280-6168. These items are in San Clemente California and I would love to show them to anyone considering a purchase thru you. Much appreciation. Jennifer Slipcovered Sofa in Mason Horizon and a matching Chair & 1/2 and ottoman 1/2 in Liverpool Natural all with down cushions.
- Melanie Owens.
10/31/12 - Hi Rob, My Mont Blanc Evergreen Chesterfield Sofa arrived the day before yesterday. I just want to say how beautiful it is and how much I love it. I even want to sleep on it. The delivery men from "Peace Transport" were so good and so polite and so nice. I have nothing but good things to say. I just want to say thank you. Bristol 81" Sofa with Cherry Finish and French Natural Nailhead Trim.
- Marilyn, Leewood, KS.
10/27/12 - Hi Rob, Oh wow, how the sectional has really broken in already and lost a lot of that slippery feel I was telling you about last week. It's absolutely perfect now. I just wanted to make sure that would happen and it already did. I can't even imagine how buttery soft it will be in another six months! We LOVE our sectional. Thank you so much. You were right. I'm already telling all my family and friends about you....Manchester L Sectional with Ultracel Cushions in Brompton Cocoa leather.
- Jennifer, Fairfield, CT.
10/23/12 - After looking thru the internet for leather couches I found Casco Bay. Even though there furniture is from North Carolina and we are in Ct., their website and pictures helped me decide. I called in the order and they were courteous and well informed. They were honest about the delivery and followed up each payment with a clear description. Fabulous furniture and the delivery guys at Peace Transport were fantastic. Thank you again . We will be back!. PS You can use my name. One Manchester Sofa and Chair and 1/2, both in Brompton Cocoa leather with Ultracel Cushions.
- Victor Angermueller, New Cannon, CT.
10/12/12 - Hi Rob, Some said it was a big risk, but we did our homework before we decided on Casco Bay. We'd ordered a sofa set in the past from a major retailer, but the delivery guys cracked something inside our sofa, jamming it through the door. So after we read the excellent feedback about Peace Transport, I was curious to see if we would have the same great experience. The delivery of the Manchester sofa and chair in Brompton Cocoa was last Friday. We love our new furniture! The folks at Peace Transport were excellent communicators, and the delivery was smooth! Thank you so much for the swatches, answering all of our questions and making wise recommendations. We look forward to doing business with you in the future. Sincerely,
- Margaret & Greg, Commack, NY.
10/9/12 - Hi, Just a note to thank you for the recent experience I had in purchasing a new leather couch. From the beginning Robert was very patient and thorough dealing with me and my questions, my concerns and did a great job assuring me that what I was purchasing was well worth the money and that I would not be disappointed. Well he was right....the Madison Sectional is fantastic. No questions about the sturdiness durability or the couch, or the superb quality of the leather. All in all I am very pleased and would highly recommend Casco Bay Furniture to anyone looking for high quality furniture. Rick and the guys at Peace were fantastic! One Madison "L" Sectional in Brompton Cocoa.
- Joseph, Ashville, NC.
9/20/12 - Kristina, OMG!! We received our leather sofa yesterday and it is INCREDIBLE!! Wow! Sooooo happy. It's truly breathtaking.....can't wait to go home and lay on it after work. Side note: Your delivery guys, from Peace Transport were excellent too. One Manchester Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa leather with Bun Feet.
- Natasha, Austin, TX.
9-10-12 - Hi Rob and Kristina, The furniture arrived Saturday. Wow! Wow! We are very happy. My husband thinks that the corner of the sectional is paradise. Peace Transport men were great. They got ahead of schedule and kept calling to keep us informed. They treated our furniture and home with great respect. One Special Order Madison Sectional, 100" x 100" x 42"D x 35"H, in Brompton Cocoa leather with Ultracell Cushions.
- Patti, Portsmouth, RI.
8/28/12 - Rob and Kristina, I wanted to send you a note and tell you how happy I am with my new sectional. It is amazing, it's exactly what I wanted!!! Also, the delivery guys from Peace Transportation were great. I will recommend your company to all of my friends and family, especially when they see it. One Madison Corner Sectional, 96" x 96" x 42"D x 35"H, with Ultracel down cushions in Brentwood Tan leather. Regards,
- Katie and Dave, Uniontown, PA.
8/16/12 - Dear Rob, I received my leather sofa last Thursday. The guys from Peace Transport were very professional and helpful. The sofa is everything you said it would be. I love the leather, and the hand-made look. The ultra-cell cushions were very comfortable, and the mechanism for fitting the two halves of the sofa together works like a charm.I look forward to many many years of comfort. Thanks for your help, Rob. You are what every salesman ought to be. One Madison Take-Apart Sofa, 95"W x 46"D x 35"H, with straight back cushions in Brompton Cocoa leather.
- Chad, Guilford, CT.
8/2/12 - Dear Rob, The fantastic Manchester Studio Love Seat was delivered minutes ago! Charles and Leo from Peace Transport were very pleasant and professional and handled the move masterfully! The Love Seat is absolutely top-notch and we will enjoy it for many years! Thank you very much for all your help! Manchester Studio love seat 74"W x 43"D x 35" H in Brompton Cocoa.
- Ted and Kathy, Topsfield, MA.
7/22/12 - Hi Rob, I received my new sofa yesterday and it is just beautiful! The quality is exceptional. Thank you so much. I'm so pleased that it is USA made too. Thank you for this wonderful sofa. Manchester Studio Sofa, with a Dark Oak Finish in fabric Cambridge Mocha. Kind Regards,
- Mary, Killingworth, CT.
7/12/12 - Rob wanted you to know I am very happy with my purchase. Casco Bay built my sofa to custom dimensions, delivered faster than predicted, and even fixed a small issue super fast. It wasn't cheap, but compared to similar sofas on the market, I saved a lot and it felt good knowing that I was buying something made in the US. "One Special Order Manchester Corner Sectional, 123" x 123" x 48"D x 35"H, in Brompton Cocoa leather with Bun Feet in Cherry Wood Finish" Thank you for everything.
- Ryan, Tumwater, WA.
6/24/12 - Hello Rob, Woke up this am to look at the gorgeous Preston Sofa in Stargo Molasses in the family room. The leather is rich looking and soft and simply fabulous. I wanted to let you know that I have never seen the back of a sofa tailored so expertly, even in my trips to CT to the very high end furniture stores. Although I will have this sofa against a wall, other customers may want to be aware of the fact that top quality leather and craftsmanship is ALL OVER THE SOFA especially if they intend to "float it" -they do not cheat on the back instead they stepped it up! Thanks to you for your patience and kindness. Also, thanks to the delivery people (Peace Transport) who had to deal with rain and called me 3 times with updates and showed up exactly on time - to the minute.
- Margaret, Hampden, ME.
6/17/12 - Rob and Kristina, My wife and I received our two Manchester sofas back in March and are extremely happy with them. Throughout the order process, both you and Kristina were very helpful and prompt at keeping us abreast of the progress. The furniture was completed early and the delivery company was excellent in working with us (Peace Transport) to schedule a time that was convenient for delivery. Over the past three months, the leather has broken in nicely and has become very soft and even more comfortable than the day you delivered it. It was a pleasure working with you both and we would definitely order from Casco Bay again. Two Manchester Studio Sofas, 88"W x 43"D x 35"H, in Brompton Cocoa.
- The McCauleys, Boonsboro, MD.
6/12-12 - Rob, We received our new furniture and love it! We ordered two Manchester sofas and two ottomans. The quality is great and we are happy we did not get scared off by ordering furniture off the internet. You were great in answering my questions and giving me names of past customers to put our fears at ease. The delivery guys were great and were able to get our furniture off the truck pretty quick. The leather is tight but I am familiar with this leather and know it will age to be soft and supple but durable. Great furniture. We have also ordered two matching recliners, and cant wait to get those to complete the set! Thanks!
- The Barkers, Waukesha, WI.
6/10/12 - "I like to believe I only researched sofa sites for a few days before settling on Casco Bay. But my husband will tell you: I've been obsessed. I've literally spent months of daily research trying to figure out the best product for the best price. To say that Rob held my hand through the process would be an understatement. On more than one occasion, he walked me through various options to help me figure out exactly what I needed for my purposes. And when I estimated what the sofa would cost, he corrected my math...in MY favor. Trust me, you will never find a better product at a better price than at Casco Bay. They're the real deal."
- Betsy, Minnetonka, MN.
6/1/12 - Rob, Just received our Madison Grande sofa. It's awesome. Thanks for the great product. Let me know if the Madison chair and a half ever goes on sale. I would really like to complement the sofa with one. Thanks again. "108"W x 46"D x 35"H, , with 2 seats and 2 straight back cushions, in Brompton Cocoa leather".
- Paul K., Oro Valley, AZ.
5/16/12 - I am so happy with the absolutely beautiful pieces I ordered from you! The ability to get custom furniture of this quality at a reasonable price AND the amazing customer service provided by Rob was more than I could ask for. Rob and team were patient, attentive and extremely knowledgeable. You turned an idea in my head into a reality with beautiful outcomes! I look forward to enjoying my custom chaise and corner sectional for many years to come! Thank you, thank you, thank you!!! "Manchester Corner Sectional and two arm chaise with double back cushions and 5/8" French Natural nailhead trim in Brompton Cocoa.".
- Martine C., Mount Vernon, NY.
5/12/12 - Rob, Excellent job on the sectional I ordered. A PERFECT JOB DONE!!! It turned out exactly as we discussed. Thanks so much! "Special Order four piece Madison Sectional with straight back cushions, in Brompton Cocoa".
- Tim, Burlington, VT.
4/30/12 - Okay I just had to email you from my new couch. It looks and feels like it will last for a hundred years. Thank you thank you thank you! Peace Transport delivered it tonight (Cliff was so nice) and it is simply awesome. You were 100% right to go with the bigger nailhead trim. I am glad I listened to you. And the custom leather is divine. If you want me to write a more eloquent and composed review for you to use let me know. This is just me gleeful and rambling. "Aspen sofa in Brentwood Tan, 95"W x 46"D x 35"H, with 5/8" Antique Brass Nailhead Trim"
- Melanie, Richardson, TX.
4/19/12 - Robert, I wanted to comment on the sofas we received. We live in Minneapolis. Prior to ordering your sofas we visited every high end leather store in the city. There was nothing that touched the quality of the sofas we received. Stickley was close but twice as expensive. I can honestly tell you the sofas made our whole house look better. "Two Manchester Sofas, 95"L x 48"D x 35"H, in Brompton Cocoa Leather, with 5/8" French Natural Nailhead Trim" Sincerely,
- Mathew, Minneapolis, MN.
4/9/12- Rob, The sofa is exceptional in material and craftsmanship, and I'm certain its commanding presence will continue to improve with age and wear. I have no doubt, the piece will outlive me. Its really wonderful. Thank you so much! "Bristol Sofa in Mont Blanc Winter Pine with French Natural Nailhead Trim and Mahogany Wood Finish".
- Adam, Los Angeles, CA.
3/31/12 - Hi Rob, The sectional arrived - LOOKS awesome! We are very pleased with the quality and service. We appreciate all your follow and attention to detail. The customer service you provided was top shelf. "Madison Right-Hand Facing Sectional with Straight Back Cushions, in Brompton Cocoa" with an in home delivery!
- Jeff, Halifax, Nova Scotia
3/21/12 - Kristina, I just received my sofa today, and it's beautiful--even better than I'd hoped! I'd been to every furniture store in the area (and all over the web, too) before making a decision, and I thought that for prices stores were asking, they weren't offering much in terms of quality. I'm so happy I went with you guys. Thanks again, and have a great week! "Manchester Sofa, 88"L x 43"D x 35"H, in Brompton Cocoa Leather".
- Nicole, Denver, CO .
3/11/12 - Robert, Thanks again for everything. The sofa is fantastic. We get so many wide eyes on how HUGE it is, compliments on the quality, and most of all we love having furniture handmade in the USA...Hope you are having a great weekend. "Manchester Grande sofa in Brompton Cocoa". Best regards.
- David, Franklin, TN .
2/19/12 - Kristina, The chair arrived today. It is great; looks beautiful, well constructed with excellent workmanship, quality materials, and very comfortable. Plus there was no damage and the delivery guys were very nice. Thank you for your excellent service. "Bristol tufted leather chair upholstered in Echo Russet with Mahogany wood legs and French Natural nailhead trim". Sincerely,
- Micah, Boston, MA .
2/7/12 - Rob, The couch is SPECTACULAR! Better than expected. Built like tank and the leather is heart stoppingly gorgeous. Very well packaged and protected and very good guys delivering. Oh so comfortable as well. Madison Sofa, 95"L x 42"D x 35"H, in Mont Blanc Wolf leather. Thank You,
- John, Omaha, NE .
1/26/12- Hi Rob. We just got our couch, and are very pleased with the quality of the product... Madison 108" sofa in Brompton Cocoa... We did visit RH prior to picking out this couch. I think it is very clear that the quality materials and workmanship are better than the floor samples we saw at RH and PB. Also I wanted to let you know that we were also quite pleased with the delivery staff. Thanks,
- You-Tan, Stockton, CA .
1/22/12-Hi Robert and Kristina, I got delivered the love seat, chaise and chair. We love them. One Manchester Left-Hand Facing Loveseat and one Right-Hand Facing Chaise, and, one Chair & 1/2, in Brompton Cocoa with Wedge Feet. Thanks,
- Wen-Chih, San Diego, CA .
1/18/12- Rob, Our Sectional arrived on Saturday and we love it! Thank you for building such a beautiful piece of furniture..Machester L sectional with two cocktail otttomans in Brompton Cocoa with nailhead trim... Thanks!
- Vince, Avon, CT .
1/16/12-Hi Kristina! Just wanted to let you know that we received our couch yesterday... Bradford Sofa from our 8 Way Hand Tied Collection... just in time to sit on it to watch the Giant's game! It's GREAT! We love it! THANKS!
- Judy, New Milford, NJ .
12/11/11 - Just received my two studio Madison sofas yesterday and I wanted to let you know how pleased I am with the quality. I have already received tons of compliments and am looking forward to more. Thank you for your great customer service and timely delivery (can't wait to show them off for the holidays)!
- Adam, Sacramento, CA .
11/23/11 - Hi Robert, I am completely pleased with the quality and style of the sofas - they are exactly what I wanted and they turned out better than I imagined. You have been a pleasure to work with and I'd readily recommend you. Have a great Thanksgiving! Best Regards,
- Mary, Woodcliff Lake, NJ .