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What our customers are saying...
From: Barbara Swanke
To: Casco Bay Furniture
Sent: Wednesday. May 6, 2015 9:41 AM
Subject: High quality workmanship and materials with a WOW FACTOR.
Purchased at a much lower price than elsewhere. Customer service is outstanding. Highly Recommend.
I was fearful of ordering without sitting on the couch and getting a hands-on examination. I am thrilled that I chose Casco Bay. The leather is thick and the craftsmanship is definitely there. Good looking high end couch. Hope this helps someone else who is shopping for leather furniture. Manchester Sofa 95”W x 43”D x 35”H in Brompton Vintage.
manchester Sofa 95

From: Kelly Powell
To: Casco Bay Furniture
Sent: Sunday, March 1, 2015 7:30PM
Subject: We ABSOLUTELY LOVE our new sectional!
We just wanted to thank you so very much for everything. We have to admit that we were very nervous buying sight unseen and not being able to sit on it and test it out. The quality is amazing, the leather is so beautiful and it is super comfortable. Thank you for all of your suggestions and help ordering. Your attention to detail was much appreciated. We hope to place another order in the near future. Peace transport was fantastic also!! Manchester Custom Sectional, OAD 105" x 123" x 43"D x 35"H, in Echo Cigar leather, Wedge Feet with Ultracel 1.8 21 seat cushion cores. Thanks, Kelli & Alex Powell.

From: Emily Neel
To: Casco Bay Furniture
Sent: Saturday, January 10, 2015  10:33 AM
Subject: Bravo.bravo,bravo!
I received my Brompton Cocoa Santa Cruz sectional last night! I am just overwhelmed at the out of this world quality of this beautiful sofa. The leather is so gorgeous, supple and luxurious-- I would like to send big time kudos to whomever took the time to select and cut (hand cut, the old- fashioned way, I am told) the hide that covers this one of a kind piece of furniture. Also, the craftsmanship and comfortability reveals perfection. Robert told me the person who was putting together a few of the cushion seats wasn't happy at first (didn't like the way they were laying), so he did it again! Robert took copious amounts of phone calls from me, answered each and every nit- picky question, and if he didn't know the answer, researched it and found it, fast. It was really nice to be able to call someone and them pick up on the first ring, talk to the same person each time, instead of having to suffer through talking to multiple different people, be put on hold, etc etc with a bigger furniture company as I experienced with my last sofa purchase. Whew! How refreshing! Working with Robert Allen and the people at Casco Bay was an extremely positive experience. It is a no-brainer if you are considering a leather sofa. I customized my sectional to the nth degree, and it came out even better than I expected. Buying site unseen is a new concept for me and fortunately I was not disappointed. I really wish I could personally thank all of the others behind the scenes in North Carolina (my old stomping ground) (and the tannery in Italy for that matter!) that put their heart and soul into this fine piece of heirloom furniture. Hopefully they will read this! Bravo, bravo, bravo! To read the rest of Emily’s review on her Santa Cruz sectional see our page on 
Santa Cruz Sectional

From: Cathryn Cairns Chizik
To: Casco Bay Furniture
Sent: Thursday, December 18, 2014 7.48 PM
Subject: Thanks to all for making our Christmas special.
Yesterday we received our 86 inch Carlisle leather sofa as a Christmas present to one another. I will admit my husband and I were concerned about making such a large purchase over the web, but after searching local stores and looking online I thought this sofa on sale was the best price and quality. From the first time I spoke with Rob to our short delivery time of ten days I was confident we were getting exceptional craftsmanship and customer service. Everyone I spoke with at the company including the delivery men had such a passion about their work! I was pleased the sofa fit in so well with our plans to convert our rarely used formal living area to a cozy library. I can't wait to curl up on it with my kindle in front of the fireplace. Thanks to all for making our Christmas special. I know my family and I will enjoy this beautiful piece for years to come! Carlisle Tufted Sofa, 86”W x 39”D x 30”H, in Brompton Cocoa with Espresso feet and Small French natural Nail.
~ Cathryn, Beaufort, SC.
Carlisle sofa

From: Ann Magnuson []
: Casco Bay Furniture
Sent: Tuesday, September 16, 2014 5:54 PM
Subject: I received my sofa and ottoman earlier this morning, I am more than pleased!!!
I will take pictures and write an excellent review.....just drop dead goregous!!!!!!!!!  beautiful craftmanship too!!  great communications with everyone and delivery with Peace Transport was fast, smooth and exceptionally nice people!!!! Anyways you can post my email address as and also my cell phone number of 954 865 2260...................I already was bragging to my sister in Chicago and she wanted to check out your website. Pleasure doing business with you and Krist and Peace Transport!!!!!! Thank you!! Bristol Tufted Sofa, 98"W x 39"D x 29"H, in Capetown Cherry leather with Mahogany feet and Small French Natural Nails and One matching Tufted Ottoman, 29" x 39".
Dog on Bristol sofa

From: Vicki Needham []
: Casco Bay Furniture
:  Friday, September 5, 2014 4:35 PM
I wanted to let you all know how much I love, love, love my fully loaded 108-inch Santa Fe Sofa

Hi Kristina and Rob,

I was excited when I called to ask about the sofa but Rob's enthusiasm sealed the deal. He said it was one of the most beautiful sofas he'd ever seen. Now I understand. It is a work of art and I couldn't be happier. Photos just don't do it justice. Peace Transport also was wonderful. They actually called to see if they could deliver it earlier in the day than initially scheduled. Sure. All went smoothly and they were here and gone in a flash. Excellent job. The only problem is, I don't want to leave my sofa. Thanks for the great product and friendly, efficient service. I'll continue recommending my friends to check out your great selection. And I'll probably be back, too. 

Vicki Needham, Reston, VA.

From: Nora Stella []
To: Casco Bay Furniture
Sent:  Tuesday, August 19, 2014 2:33 PM
Subject: Our Bristol 89" sofa in Echo Lager arrived today, and we are THRILLED!!
Rob and Kristina,
It is beautiful and more than I could have hoped for.  Rob, you were right on with the color I was looking for, and I couldn't be happier about my decision to veer away from the typical PB browns. Turnaround time was amazing too(1 full month)--far shorter than any furniture order I've ever made and twice the quality. The guys from Peace Transport were right on time and ever so nice and helpful. So glad I did my homework and trusted my instincts on a sight-unseen, seat-unsat-upon sofa that is exactly what I wanted from the start.
Thanks for everything!!
- Nora

From: < >
To: Casco Bay Furniture
Sent:  Monday, August 4, 2014 2:23 PM
Subject: Our sectional arrived on Saturday and it is amazing!
I wanted to thank you.. I must say after the horrible experience we had with the catalog company (name edited); we were skeptical about making such a large purchase sight unseen. But after receiving it, I wish we would have just went with your company from the start.

I can't even describe the quality of your company's craftsmanship. The material is absolutely the highest quality I've seen. Thank you again!

Manchester right hand facing L Sectional, in Brentwood Cuero leather with Wedge Feet and Down blend Ultracel 1.8 21 seat cushions.

Regards, Matt Tercsak

From: < >
To: Casco Bay Furniture
Sent:  Tuesday, July 8, 2014 11:48AM
Subject: What a sofa!
Dear Casco Bay yesterday completed!!
We are delighted...wonderful work!! Bristol Sofa, 89"W x 39"D x 29"H, with Tufted Seat and Small Antique Brass Nails.

Cheers...Chuck.Bristol Sofa, 89

To: Casco Bay Furniture
Sent: Monday 6/30/14 10:23AM
Subject: Happy Santa Fe Loveseat Owner!
Hi Rob and Kristina,
It has been about 7 months since my (2) Santa Fe loveseats were delivered and I just wanted to give you an update… I LOVE them! At the time they were delivered, I was still in the process of redoing my bonus room and had also brought home a new puppy. With lots going on, it took awhile before I actually began to use them on a regular basis. In short, they are gorgeous, extremely well made and breaking in nicely. Everyone who comes over thinks they look amazing…which they do! It was great working with you and the delivery guys from Peace Transport were very nice and professional. Any time I hear someone talking about furniture now, I let them know about Casco Bay Furniture. Attached is a more recent photo of my 2 Santa Fe Loveseats, each 74"W x 42"D x 35"H, in Capetown Cherry leather w/ black nickel nail head trim. Feel free to post… Thanks again,

~ Jill :)

From: < >
To: Casco Bay Furniture
Sent: Wednesday 6/18/14 10:23AM
Subject: Kingston 89” sofa in Mont Blanc Caledon
This sofa is just outstanding! The leather is top grade and the workmanship is immaculate. And because it is extra deep, it is sooooooo comfortable to sit on. It was difficult buying a sofa sight unseen but Rob and Kristina were patient and got me through it. I had the utmost confidence in them in spite of never meeting them. I have looked at many sofas in local stores and catalogs, but none were of this quality, especially for the price. I should also mention that the delivery went very smoothly! I was called before the arrival and the movers (Peace Transport) were professional and efficient. (Even they were impressed by the sofa!) I am recommending Casco Bay furniture to all my friends and family.

A big thank you for all your help and patience. The sofa arrived this morning and I'm in love! I hope the picture and email will bring you business; you deserve it.
-Phyllis Sacco, Atlanta, GA

From: < >
To: Casco Bay Furniture
Sent: Saturday, April 26, 2014 1:54 PM
Subject: Awesome! Awesome! Awesome!
You all did a fabulous job on the sectional. We are delighted with it. I have already started recommending you to everyone I know. Thank you!
Inverness Sectional, in Capetown Chestnut leather, Comfort Down Cushions, Old Gold Medium Nailhead Trim and Tobacco Legs.
~Jim Shields

From: Janine Floyd < >
To: Casco Bay Furniture
Sent: Friday, April 11, 2014 6:03 PM
The sofa is gorgeous. I was so thrilled when I saw it  Words do not describe. Can't wait for family and friends to see it. Did you see it? I can't take my eyes off of it.
Thank you so much for all of your input, you made it happen. The color is perfect and not to dark, the nails add the final touch. I certainly would recommend you. Thank you again and again. The folks that delivered were great, particularly the lady, she really liked it as well, I know, she wouldn't say otherwise (Peace Transport). Once again, I thank you. Salisbury sofa, with Down Seat and Back cushions, Medium Black Nickel Nails, Mahogany Legs and Echo Blue Marlin leather.
God Bless You

From: Tate Meier < >
To: Casco Bay Furniture
Sent: March 25, 2014 at 8:15 AM

It’s been a while , but thought you might like these pictures. Feel free to put them on your website. I shopped for a long time for my sectional and ottoman. I actually had an order with another company that went out of business after I paid, but before I received. Luckily I received my money back from my credit card company on that transaction. It was a blessing in the end as I found Casco Bay. I have had my Madison sectional for 8+ months now and I like it more every time I sit, sleep or just relax on it. In fact, we plan on buying another piece soon as well. I highly recommend Casco Bay to anyone looking for top of the line leather furniture.
Madison L sectional, 107" x 134" x 46" x 35", in Brompton Cocoa leather, with Spring Down seat cushions  and one  ottoman, 36" x 48" x 19"H
Sincerely, Tate Meier, Omaha, NE
Madison L Sectional

From: Jonie Nelson < >
To: Casco Bay Furniture
Sent: March 4, 2014 at 9:42 AM

After finding your website, I told my husband this is going to be the smartest thing or the dumbest thing I've ever done. Who spends 6K on something they've never seen, touched, or sat on?? WE did and it was DEFINITELY WORTH IT! I did ALOT of research on leather and kept hearing the comment at local furniture stores that "they don't make furniture like they used to". They don't know about Casco Bay! I absolutely LOVE the 2 Echo charcoal gray Madison leather couches we purchased. Even with the upgraded cushions and metal bands underneath for extra support, they are SUPER comfortable and I find myself falling asleep every time I lay down on them! The leather FAR surpassed my expectations. It's absolutely WONDERFUL!! Very soft and supple and THICK! For people afraid to order, DON'T BE! It's worth every hard earned dollar since this furniture is top notch as stated and will last for many years! The one thing I would recommend to everyone is to get out your tape measure to ensure you have the space and desired dimensions for your purchases. The couches are a bit deeper than most! WELL DONE CASCO BAY!! A++
Feel free to use my email address and post my review.  I will have to have some assistance from my kids to send some pictures so will try and send! Thanks again! I am so impressed with our purchase! Its truly one of the best purchases I’ve ever made!
~Jonie Nelson, Omaha Nebraska.

From: Brandy Parrish < >
To: Casco Bay Furniture
Sent: Friday, February 21, 2014 at 6:09 PM
Rob and Kristina,

Our furniture was delivered yesterday and was the first delivery off of that truck.  It is beautiful and we are thrilled with it.  The leather looks and feels amazing.  Thanks so much for your help in tracking down the delivery details last week.

I am attaching photos so you can see the finished product. Feel free to use my name and email address!
Kingston Tufted Sofa, 99"W x 42"D x 29"H, in Echo Granite leather with the #49 leg and a tufted front rail and two English Arm Chairs, in Capetown Cherry,  all with Medium Antique Brass nailheads  and Tobacco finished legs.

Kingston tufted sofa


From: Priya < >
To: Casco Bay Furniture
Sent: Tuesday February 11, 2014 at 4:07 PM

Kristina, Just wanted to let you know that we received our sectional today and it is absolutely beautiful.  The workmanship is great. Thank you very much for providing such a great product as well as great service and updates through the process. Madison L Sectional with Chaise, 107" x 144" x 70",  in Brompton Cocoa leather with "T" Back cushions Ultracel 1.8 21 seat cushions.
~Priya Sharma

Madison L Sectional


From: Ann Perra< >
To: Casco Bay Furniture
Sent: Wednesday February 5, 2014 at 2:26 PM

Dear Rob and Kristina, Our sofa, love seat and ottoman are gorgeous. The style is "Tahoe" in  Mount Blanc Caramel leather. (Compare to Robert Redford's Sundance Sofa). It looks great and is exceptionally comfortable. Both of you were wonderful to work with and Peace Transportation delivered to the back roads of New Hampshire carefully and on time. Thank you so much!



From: Nora Rosenbaum < >
To: Casco Bay Furniture
Sent: Tuesday,  January 26th, 2014 5:02 PM

Hi, I just wanted to let you all know how happy I am with the Jasper sofa we ordered from you. It is covered in Vintage Brompton leather and is a rich chestnut color. The leather seems to glow from within. It's very comfortable. Casco Bay Furniture provided excellent and reliable service and the Peace Transport delivery went perfectly. I would highly recommend  this company and this sofa.
It surpassed my expectations, Thank you!
~ Nora Rosenbaum 

Jasper Sofa in Vintage Chestnut


From: Brendan and Gerri Soden< >
To: Casco Bay Furniture
Sent: Tuesday,  January 14th, 2014 1:07 PM

Dear Rob,

My wife and I couldn't be happier with the way the slipcovered sofa and loveseat look that we ordered from you.  I appreciate all the time you gave us in answering questions as well as furnishing us with a good variety of fabric samples and information to help us in our selection.  The service you, Kristina, and Peace Delivery, provided equals the quality of the furniture you sell.  The warranty and knowing the American craftsmanship that went into the creation of these pieces, adds to the comfort of our purchase. This was a significant purchase for us to make without first seeing the items.  It surpasses anything we had seen at Restoration Hardware and other showrooms we visited prior to coming to you. It was our good fortune to arrive at your doorstep and we trust more arrive there as word of your service and quality furniture continues to spread. All the best in this New Year! One “Rolled Arm Collection” Grand slipcovered sofa and love seat, in Rumor Vanilla with Down Cushions and contrast toss pillows.

~Brendan and Gerri Soden


From: Melanie Owens < >
To: Casco Bay Furniture
Sent: Monday,  December 23rd, 2013 2:41 PM


The slip covered sleeper sofa, sleeper chair and storage ottoman made it to the island!!! This is the first sleeper sofa we have had with the Dream Mattress.  We are very impressed!! Very very very comfy! We had a guest sleep on the sleeper chair too and even though it doesn't have the Dream mattress, she was extremely comfy sleeping 9 hours each night on it!

Your new delivery service is fantastic! They were very prompt. Telephoned and showed up just as stated on the phone.  Since these three pieces came to a shipyard to be boated over to Catalina Island I was sure something would get messed up- however, it went so smoothly.

Once again, here is my cellphone number (559-280-6168) anyone can call needing confirmation that you and Casco Bay are for real!!! Most who have called me after my first and second review have said, "Casco Bay just sounds to good to be true".  Well, your prices and quality for that price does seem unbelievable- but I know for certain these 8 pieces I now own are the finest furniture items I have in my homes!!! Thanks once again,

customer photo


From: Craig Davidson< >
To: Casco Bay Furniture
Sent: Sunday,  November 24th, 2013 6:29 PM
Subject: Amazing Couch

Dear Casco Bay Furniture: I received my Madison sofa (90”W x 46”D x 35”H) in the Capetown coffee leather. I just wanted to let you know that I am fully pleased with your product. It is everything and more that I had wanted! The delivery company (Peace Transport) was equally professional, timely, and were very good at notifying me of when they would arrive.

Thank you once again for an amazing work of art! Sincerely, Craig Davidson


From: Edward Vierheller < >
To: CascoBay Furniture
Sent: November 1, 2013 2:12 AM

The sofa arrived, very much intact, late this evening.  It looks terrific, as I expected it to.  The leather is supple, and the merlot / cordovan color lovely.  The lead deliveryman commented that the sofa, unlike most of the furniture he delivers, was exceptionally well packed and obviously a very high quality product.  For the second time now, my sincere thanks to you and Rob for an excellent leather sofa at an exceptional price.
Please feel free to post my comments with the email address above.  I don’t mind answering any emails that may result.  Preston sofa 84.5”W x 38”D x 38”H in Echo Merlot with Ultracel 1.8 21IFD cushions.
Thanks again, Ed .


From: Tim Allen < >
To: Casco Bay Furniture
Sent: Tuesday,  October 29, 2013 7:10 PM
Subject: Amazing Couch

I just wanted to touch base and say we've had the couch for about a week an absolutely love it! We purchased the Capetown-Wolf Manchester (95”W x 48”D x 35”H with Ultracel Cushions) Deep Seats, and couldn't be happier! We were a bit nervous not being able to physically see or sit in the couch before purchase but from every review we read it reaffirmed our decision to pull the trigger. I enclosed a picture of the couch in case you wanted to use it for your site as I figured our color was something not everyone ordered very often.

Rob feel free to post this email address. Thanks again for your quick response and great American made product. We are truly proud to own it and for it to be one of our first pieces of furniture we purchased for our new home.

Thanks again so much
-Tim & Melissa Allen


From: Brian Millman < >
To: 'Casco Bay Furniture'
Sent: Wednesday, October 23, 2013 3:33 PM
Subject: Thanks!

Hi Robert!
Our furniture was delivered today and so far my wife and I are EXTREMELY impressed. The delivery drivers (Reliable Delivery) were extremely professional and most important -- the furniture looks and feels great!

I must say that deciding to make our purchase with Casco Bay was a little scary -- purchasing furniture you can't see or feel and trusting a company that isn't all over the internet and registered with the BBB. I think people out there are hesitant because they don't know if they can trust what they read. Casco Bay reviews aren't on other websites besides your own and Garden Web. Not sure if you're looking for more business, but getting more customer experiences on other websites will make people feel better about purchasing furniture from Casco Bay.  My wife and I would like to express our extremely positive experience somewhere so other customers don't feel as hesitant as we did before we decided to make our purchase.

Let me know if you'd be OK with us putting something on other sites or if there is another place you'd prefer that we use for our review.  Again, thanks for a fantastic experience.

Manchester sofa 95”W x 48”D x 35”H, chair 43” W x 44”D x 35”H and ottoman 36”W x 36”D x 19”H in Brompton Cocoa with Ultracel 1.8 21 cushions.



From: Joel T Bauza < >
To: 'Casco Bay Furniture'
Sent: Sunday, October 13, 2013 10:37 PM
Subject: Furniture Review (5 Stars)

Howdy Rob,
A little over a year ago, I received the 96" Maxwell-style sofa from Casco Bay Furniture.

I have to say that up to this point, I have been extremely pleased with the sofa.  Not only was I ecstatic when it finally arrived (It was my first, big purchase since beginning my career after college), but I have been pleased to see how well it's broken-in over time.  The comfort and depth of it is out of this world.  Being a tall guy, it feels great to just slide right in (and on more than one occasion, fall asleep!).  For any first-time customers hesitant about purchasing from an online merchant that isn't Amazon, put those worries to rest!  These leather sofas are top-notch and a talking piece for any living/lounge area.  Anyway, feel free to use this email as part of your review collection!

Thanks for the great product!

- Joel T Bauza


From: Cary Watkins<>
To: 'Casco Bay Furniture'
Sent: Monday, September 16, 2013 12:04 PM
Subject: FW: photos Casco Bay Furniture

Dear Rob, We received our furniture on 9/5.

The furniture exceeded our expectations! The pieces are absolutely beautiful! The craftsmanship and quality of the furniture is superb. I've included some photos of it placed in our living room.  Feel free to use any of this. If you would like a more detailed testimonial. I'd be please to provide it. I'd be happy to talk with anyone via email or phone who is considering having furniture made by your company. Jasper Sofa, 96"W x 35"D x 32"H, Jasper Sette 70"W x 35"D x 32"H  and ottoman 50"W x 20"S x 18"H all in Brompton Cocoa leather, with Ultracel  cushions.

Thanks so much. Sincerely, Cary Watkins.  435-752-4747

From: Benjamin Mosher
To: Casco Bay Furniture
Sent: Monday, September 9, 2013 12:22 PM
Subject: Testimonial from Ben Mosher

Dear Rob,

Initially it seemed risky to buy two 95" leather sofas sight unseen. A lot of money for something you never sat on. Yet Casco Bay allayed our fears each step of the way. Requested swatches were sent promptly. Questions were answered immediately, all of which built our confidence to make this decision. And of course all of the glowing testimonials about the quality and make sealed the deal. The two sofas arrived and we are completely satisfied with our purchase. You can tell that these are incredibly well made as they are extremely heavy and sturdy. They match the swatch we received from the tannery. Mont Blanc cognac is a rich, multi-hued color which looks fabulous in our living room. And thanks for making the custom leather arm covers as protection from our cat. They fit beautifully and look like they are part of the sofa. It's heartening to see that North Carolina still produces the best furniture. You've cured us of buying lesser quality from showy stores in the mall. Now we're looking for a fabric sofa for our TV room…so please send those swatches as fast as you can! Your prospective customers can email me if they have questions or want reassurance.

- Ben Mosher, Harleysville, PA

Sent: Sunday, August 19, 2013 12:53 PM

Rob & Kristina: I just wanted to let you know that the Manchester is here and looks great!  Thank you for the quick turnaround, and quality craftsmanship.  I also tested the sleeper out, and it really is pretty comfortable.  All in all, great quality product and very pleased.  I believe I had mentioned to you previously that we also have the Lancaster sectional from Restoration Hardware (from several years ago, before they outsourced their production to China).  I'd not only put your work up against this, but would say it probably surpasses it.

The only problem - and is a good one to have - is that we have an old sofa & loveseat upstairs in our main sitting area, and your Manchester piece by comparison makes these other old sofas pale in comparison :).  The wife and I have been talking that this sofa & loveseat may have to turn into a Casco Bay upgrade.  So when I say "problem", I mean a problem for my wallet :).  It may be a little bit until we get some additional expendable income in our budget, but it's quickly become at the top of our to-do list.

On a side note, if you ever have anyone interested in your sleeper sofa - since I know this is a bit of a unique order - I'd be more than happy to serve as a reference or contact point to give some real-life feedback on this unit.  That was the toughest part for me when making the decision "blind" was not knowing or being able to interact with the sleeper sofa unit.  It may help (with other/future customers) if they can talk to someone, and I'd have no problem with you giving out my phone,  and/or email. Manchester Sleep Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa leather, with memory foam mattress and spring down cushions. Thanks again, 

- Jason Daniel, 703-973-4779, Alexandria,VA.

From: From: Jen Hilton, Wyoming Ohio
Sent: Wednesday, August 7, 2013 3:03 PM
Subject: LOVE the SOFAS

This has been a long time coming, but I just wanted to write to you and tell you how much we love our sofas!

It is not uncommon for us to be sucked into the comfort and fall asleep on them. The color (I think it was called Brompton Cocoa) is beautiful. I can't tell you how many times I had gone into a store (R.H.) and dreamed of owning these. Now I enjoy two sofas that look almost exactly the same. Thanks! Two Madison 90" Sofas with 2 seat and 2 back cushions with straight back cushions, in Brompton Cocoa Leather. Jen has owned these sofas for almost two years.

- Jen Hilton has owned these sofas for almost two years.


To: support@cascobayfurniture
Sent: Monday, July 30, 2013 12:43 PM
Subject: Breathtaking Manchester Brompton Sectional

Dear Kristina and Rob,
Just wanted to express many thanks for the breathtaking Manchester, Brompton leather sectional  that was expertly delivered on Thursday by Peace Transport. Still cannot believe it when I walk in the room.  Amazing!  To be enjoyed by all who sit on it.

It was a leap of faith to go with your company and to purchase it sight unseen. But am very glad that we did.  As previously noted by other customers, Peace Transport was very timely (arriving much earlier than we had originally anticipated), and very glad, because bad weather was on the way, very professional and extremely courteous. Again, thank you. Manchester L Sectional, 110" x 136" Brompton Cocoa leather, Bun Feet and Ultracel seat cushions cores and one matching Ottoman, with  5/8" French Natural Nailhead Trim. Sincerely,

- Marilyn Clayton - Wall, NJ.

From:Dave Moncur
To: Casco Bay Furniture
Sent: Tuesday, July 16, 2013 5:00 PM
Subject: Well worth the wait
Hi Rob,

I can't begin to say how amazing the 120"W x 46"D x 35"H Madison Take-apart couch in Brompton Cocoa Leather is. Even though it was one heck of a wait (we live in Vancouver, BC, Canada) it was well worth it.  From start to finish everyone was very friendly and knowledgeable with regards to every thing about what goes into each couch and how they would get it across North America and into my living room.
The final product is breath taking!  I've never sat on a nicer couch nor as any of our friends.  Everyone comments on what a beautiful piece of furniture it is.  I'd truly recommend this company to anyone looking to buy a new couch, you won't be disappointed.  Thanks again Rob and everyone else at Casco Bay.

- David Moncur, Vancouver, BC, Canada

From: Dennis Harford
Sent: Wednesday, July 10, 2013 7:32 PM
Subject: "Southampton Arrival"

The sofa was delivered today. My initial reaction: wow! My wife's initial reaction (when the truckers unwrapped it in the sunlight ( it glows in the sun)), was Oh! My God! Once it got into the house that sofa showed itself as just plain old awsome.
If you recall I ordered it slightly longer than spec, so I could be laying down when my sports team lost. You in turn ordered slightly longer yet. The massive arms in conjunction with the extra length equals perfection. The leather choice was another area of hold your breath and pray since all I had was a postage stamp sample. Well even the trucker who should be somewhat immune was blown away. He had 30 drops this trip. When we unwrapped it he couldn't stop telling us "I'm not blowing smoke, I promise"...and proceeded to tell us how fabulous the leather quality was. There were a couple of rub marks getting it into the house and true to your info they just rubbed out. So in summation, thanks. You were professional to deal with. The product is better than expected. The only thing is my team lost today 7/0. Good thing I had that sofa. Southampton Sofa, Special size 98"W, Antique Brass nailhead trim in Echo Cognac leather.
- Dennis Harford, Forest Ranch, CA

Sent: Thursday, June 27, 2013 4:52 PM
Subject: Rob, thank you...

Rob, Just wanted to say thank you for everything you have done to make sure we were taken care of after the purchase of our sofa. We have been SO IMPRESSED with your customer service. There are not many businesses that go the extra mile these days - but Casco Bay is a shining example of a business that not only provides high quality furniture at a reasonable price - but also makes sure the customer is happy.

We wish your company continued success and we will not hesitate to recommend Casco Bay Furniture to friends and family. We took a chance by ordering our sofa online and not seeing it in person - but we are glad we took the chance because we would have never found this nice of a sofa for the price in a store. We are enjoying our comfortable and well-constructed MADE IN THE USA sofa!

One Madison Sofa, 108"W x 42"D x 35"H, with 3 seat and 3 back cushions with straight backs, in Mont Blanc Truffel leather and Ultracel 1.8 21 Cushions
Warm regards, - Lisa and Judd Sopoci, The Hills, TX

From: Debbie Tomlinson,, Levittown, PA
Sent: Thursday, June 20, 2013 6:58 AM
Subject: Our furniture is Stunning!!!!!
We worked like dogs on the room that it was to be put in since it was so early. Not quite finished, but when it is I will send a picture of the furniture in the room. It's a pretty large room and the furniture really fits in well. Of course everyone who sees the furniture loves it. Such beautiful pieces.
Manchester Sofa, 112"W x 48"D x 35"H, Loveseat, 74"W x 48"D x 35"H ,  Recliner, 44"W x 43"D x 35"H  and one Storage Ottoman, 31" x 22" x 19"H , all in Brompton Cocoa leather with Ultracel cushions and 5/8" French Natural Nailhead Trim.
- Debbie Tomlinson,, Levittown, PA

Sent: Wednesday, May 22, 2013 7:20 PM
Subject: Loving the sofa and love seat!

They are gorgeous!  Wish the picture was better but once again I cannot thank you enough!!! Your recommendation to go with these extra deep ones was absolutely correct!! I'm just as pleased as I was with the sip covered set, we ordered from you for the San Clemente place.  Now we are trying to figure out which to order for Catalina Island!!

Should anyone need a truthful description of your wonderful construction and beautifully made products they can call me at 559-280-6168.
PS. That's a full size grand piano behind the sofa (needed those larger sofas for scale size in room) and all the doggie toys too!  We have three little dogs and they love the couches as well! Manchester Sofa, 95"W x 48"D x 35"H Loveseat, 74"W x 48"D x 35"H,  in Brentwood Tan leather with wedge Feet and Spring Down Cushions.

- Melanie Owens -

5/1/12 - I couldn’t be happier with the quality of my purchase or the customer service I received from Rob and Kristina at Casco Bay. When I first called, Rob talked to me for a solid half an hour about my specific needs and also about the craftsmanship and materials that go into Casco Bays’ furniture. I knew I was working with a high caliber establishment when I got off the phone without ever having been pressured or even asked to buy anything. After doing some more research, I was ready to make a purchase. I was, a bit nervous to buy a piece of furniture sight-unseen, but based on the testimonials and the pictures, I took a leap of faith. I can’t tell you how happy I did. I got the Manchester Sofa in Brompton Cocoa with brass nail head trim. (I also upgraded to ultracel foam) The sofa was done ahead of the promised completion date and great guys at Peace Truck delivery were even two days early with the sofa! I’ve now had the sofa since September of 2012 and it is wonderful. It's so well made, so sturdy, and just gets more beautiful every day. The craftsmanship is evident in every aspect of the feel and look of this amazing sofa. The leather is wonderfully thick and is breaking in beautifully every day. The sofa literally stops me in my tracks a few times a day when I’m walking through my apartment. I have to just stop and stare at it. It’s that attractive. (It also filled with my apartment with fantastic new-leather smell for months!) I’m sincerely hoping to have this wonderful sofa for the rest of my life.

I look forward to a day when I can move into a bigger living situation so that I can have Casco Bay make me a few chairs and a love seat to match this beautiful sofa. But for now, I am more than content with the work and service I got from this wonderful company.

- Carson Elrod, Brooklyn, NY -

4/15/13 - Kristina and Robert, Thank you so much for all of your patience with my order. I finally had my furniture delivered a few weeks ago and I am very very happy with my purchase. It is more then I had hoped for in the appearance, quality and design! You have fantastic products and your care and concerns are just what the customers have been looking for in today's economy. It was great doing business with you both and Casco Bay Furniture. Also Peace Transport did a great job as well. Thanks again! Manchester Grande Sofa, and Studio Loveseat, in Brompton Cocoa leather, with Ultracel Cushions. Rob, I don't mind if you use my name or email because everyone deserves to know about you and your company! - Becky Faassen, Tega Cay, SC,

- Becky Faassen, Tega Cay, SC -

Dear Rob,
Hi there! this is Marge Reidel from Columbus husband and I just got back from a month in Key West.........the thing I missed the most was our couch (huge sectional) .....we took our dog with we we would have missed her the most, but she was with us....That is what I am saying....WE LOVE OUR CASCO BAY COUCH!!!!!!! Just wanted to let you know! Thanks again, Manchester L Sectional in Brompton Cocoa delivered 6/2/11.

- Marge Reidel, Columbus, OH -

3/12/13 - Rob and Kristina, I want you to know how incredibly pleased I am with my sofa and your company. The Madison sofa in Brompton Cocoa is simply stunning.

Everyone that sees it and sits on it loves it! They are amazed that I would purchase furniture sight unseen and I admit I was nervous, but I will wholeheartedly recommend your company to anyone. Not only did the sofa arrive sooner than I had expected, the quality of construction is evident, and I will enjoy my furniture for many, many years to come. Your response to any concerns I had was immediate and I appreciate it very much.

Thank you, thank you, thank you for everything! You have a lifetime customer in me! Feel free to put this on your website! You have been awesome!

- Lara Mortensen, Highland UT 801-734-0769.

3/1/13 - Rob, We picked the sofa up today and it exceeded my expectations. Fantastic job by Sun Delivery. What a professional company, their communication was excellent, their staff was fabulous, and their execution perfect. We placed the sofa in the living room and didn't move off it all afternoon! I can only imagine how it will improve with age. Thanks very much for a job well done. I look forward to working with you on future purchases. Madison Sofa, 85"W x 42"D x 35"H, in Brompton Cocoa leather, and Ultracel Cushions.

- Dave Graham, Ancaster, Ontario, Canada.

1/28/13 - Sales: Thank you!!
Rob & Kristina, You both deserve praise and recognition for your superior customer service in helping me with my purchase of the Manchester Chair and Ottoman in Brompton Cocoa. They were delivered last week and are magnificent pieces of craftsmanship.

Kristina - A huge thank you for so quickly dealing with a hiccup in the delivery. Seattle is a long way from NC and the team that ended up delivering it did so quickly and professionally.

Rob - I really appreciate your knowledge and understanding in helping me special order a chair that would accommodate my height. The Ultracel 2.5 cushions you recommended are delightfully comfortable even though they are yet to be broken in. I noted a number of the testimonials stated that they hoped to do business with you again in the future. The testimony to my trust in your company and satisfaction with your furniture was to order a second chair from you this afternoon. Thank you both again!!

- Skip Cassidy, Seattle WA.

1/16/13 - Rob, We love, love, love our special order Manchester leather sectional in Brompton Cocoa. I feel like I am just echoing the words of everyone who has written a testimonial before me! As you know I had my heart set on the design of RH Lancaster sofa collection. However that was back when RH was made in NC and not in China as it is now. After several exhausting hours of research that spanned days we were nothing but comfortable with placing our order with you and Casco Bay. We cannot thank you enough for taking the time to answer all of our questions. Your knowledge on quality construction proved invaluable. It was smooth sailing from start to finish. We elected to upgrade to the Ultracel cushions and could not be happier. Initially they were a bit 'stiff' but you were right about the leather softening up with time and use, less than 2 months time. We went with the regular depth of 43' and it is plenty deep. It makes the perfect sleeping spot. Our order was completed and shipped within the estimated 8 weeks. Peace Transport and their white glove delivery was excellent. The couch came well padded and protected and was assembled with such care. The quality and workmanship was unprecedented and you can definitely tell it was made in America! It is absolutely gorgeous and the attention to detail is amazing. We have gotten nothing but fantastic compliments from family and friends including an interior designer that specializes in very high end home interiors. Thank you again from your newest lifelong customers!!!

- Meghan, Williamsburg VA.

1/2/13 - It has been months since we received our custom Brompton leather sectional, and my husband has asked me several times if I have written a review about our sectional (I'm usually pretty good about writing reviews, positive or negative), and I have lagged in this regard. With no particular budget in mind, we shopped all over for the perfect leather sectional that would suit our very casual (read: dirty) lifestyle. We decided to go with Restoration Hardware's Brompton leather, the beat-up stuff. My husband loved that it looked better with age. However, after almost closing the deal for $12K+ at Restoration Hardware, we hesitated. I then did research on RH's performance and reviews and found they weren't that great. It wasn't the $ we weren't willing to spend, it was the investment. I googled and happened to find Casco and had a good feeling after researching it. After much study and going back and forth with Casco Bay and other companies, my husband and I took a leap of faith and it was a perfect decision. We've had these in our home for a few months; they came to us perfectly, and we love them. No signs of sagging, either. My husband keeps repeating to anyone who will listen that our sofas are as good as or better than RH. One reason they are better is because we could get them at 42" deep, not 40" (too shallow) or 46" (too deep), and we customized them to our perfect length (96") on each side. The cost was about $5K less than RH's sale price. I'm writing this review to let you know to trust the company. I did feel like I needed to trust RH and pay their prices but I almost feel like I got duped. I am so glad I went with this company. I feel like I got a great deal from (AMERICAN) co. (not the RH isn't) and got so much more bang for our buck. The sectional holds together well, no slipping. Beautiful. Exquisite. I can't say enough...and I am one picky customer who changed my mind so many times, and who still does with additional purchases. Do not hesitate. Madison Sectional.

- Juli, Dana Point CA.

12/20/12 - Hi Rob & Kristina, We received our new couch and ottoman (which was about 5 weeks earlier than expected!). I wanted to tell you that we absolutely love them. We were a little nervous about buying sight unseen from a non-mall store, but it was worth the gamble and then some. The D&D delivery guys were great. Even traveling across the entire country, the furniture didn't have a single scratch. Our couch and ottoman are absolutely beautiful, leather and craftsmanship just like you said they would be. We are thrilled that they are made in the U.S. We are so happy that we found your site. Thank you for providing such a spectacular product at a great price. Our friends who have fairly new leather couches from Restoration are jealous of the quality of ours. They want to sell theirs and get some from you!!! Thank you & Happy Holidays! Manchester Take-Apart Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa.

- Amy, San Diego CA.

11/05/12 - Rob, Can't seem to locate the area in which to SCREAM my thanks!! Your delivery company was awesome too (D and D Delivery)!! This beach home took almost an additional year to complete so I had to wait in receiving my purchases from your wonderful company. Five days ago we unwrapped the down slip covered sofa and oversized chair with ottoman. I squealed when I saw them!!! They were WAY WAY more than I expected!!! Absolutely stunning in quality, size and comfort. .I want to offer my personal phone number for any one who would appreciate a real consumer sharing such satisfaction. 559-280-6168. These items are in San Clemente California and I would love to show them to anyone considering a purchase thru you. Much appreciation. Jennifer Slipcovered Sofa in Mason Horizon and a matching Chair & 1/2 and ottoman 1/2 in Liverpool Natural all with down cushions.

- Melanie Owens.

10/31/12 - Hi Rob, My Mont Blanc Evergreen Chesterfield Sofa arrived the day before yesterday. I just want to say how beautiful it is and how much I love it. I even want to sleep on it. The delivery men from "Peace Transport" were so good and so polite and so nice. I have nothing but good things to say. I just want to say thank you. Bristol 81" Sofa with Cherry Finish and French Natural Nailhead Trim.

- Marilyn, Leewood, KS.

10/27/12 - Hi Rob, Oh wow, how the sectional has reall