4/15/13 - Kristina and Robert, Thank you so much for all of your patience with my order. I finally had my furniture delivered a few weeks ago and I am very very happy with my purchase. It is more then I had hoped for in the appearance, quality and design! You have fantastic products and your care and concerns are just what the customers have been looking for in today's economy. It was great doing business with you both and Casco Bay Furniture. Also Peace Transport did a great job as well. Thanks again! Manchester Grande Sofa, and Studio Loveseat, in Brompton Cocoa leather, with Ultracel Cushions. Rob, I don't mind if you use my name or email because everyone deserves to know about you and your company! - Becky Faassen, Tega Cay, SC, firstname.lastname@example.org
- Becky Faassen, Tega Cay, SC - email@example.com.
3/12/13 - Rob and Kristina, I want you to know how incredibly pleased I am with my sofa and your company. The Madison sofa in Brompton Cocoa is simply stunning.
Everyone that sees it and sits on it loves it! They are amazed that I would purchase furniture sight unseen and I admit I was nervous, but I will wholeheartedly recommend your company to anyone. Not only did the sofa arrive sooner than I had expected, the quality of construction is evident, and I will enjoy my furniture for many, many years to come. Your response to any concerns I had was immediate and I appreciate it very much.
Thank you, thank you, thank you for everything! You have a lifetime customer in me! Feel free to put this on your website! You have been awesome!
- Lara Mortensen, Highland UT 801-734-0769. .
3/1/13 - Rob, We picked the sofa up today and it exceeded my expectations. Fantastic job by Sun Delivery. What a professional company, their communication was excellent, their staff was fabulous, and their execution perfect. We placed the sofa in the living room and didn't move off it all afternoon! I can only imagine how it will improve with age. Thanks very much for a job well done. I look forward to working with you on future purchases. Madison Sofa, 85"W x 42"D x 35"H, in Brompton Cocoa leather, and Ultracel Cushions.
- Dave Graham, Ancaster, Ontario, Canada.
1/2/13 - It has been months since we received our custom Brompton leather sectional, and my husband has asked me several times if I have written a review about our sectional (I'm usually pretty good about writing reviews, positive or negative), and I have lagged in this regard. With no particular budget in mind, we shopped all over for the perfect leather sectional that would suit our very casual (read: dirty) lifestyle. We decided to go with Restoration Hardware's Brompton leather, the beat-up stuff. My husband loved that it looked better with age. However, after almost closing the deal for $12K+ at Restoration Hardware, we hesitated. I then did research on RH's performance and reviews and found they weren't that great. It wasn't the $ we weren't willing to spend, it was the investment. I googled and happened to find Casco and had a good feeling after researching it. After much study and going back and forth with Casco Bay and other companies, my husband and I took a leap of faith and it was a perfect decision. We've had these in our home for a few months; they came to us perfectly, and we love them. No signs of sagging, either. My husband keeps repeating to anyone who will listen that our sofas are as good as or better than RH. One reason they are better is because we could get them at 42" deep, not 40" (too shallow) or 46" (too deep), and we customized them to our perfect length (96") on each side. The cost was about $5K less than RH's sale price. I'm writing this review to let you know to trust the company. I did feel like I needed to trust RH and pay their prices but I almost feel like I got duped. I am so glad I went with this company. I feel like I got a great deal from (AMERICAN) co. (not the RH isn't) and got so much more bang for our buck. The sectional holds together well, no slipping. Beautiful. Exquisite. I can't say enough...and I am one picky customer who changed my mind so many times, and who still does with additional purchases. Do not hesitate. Madison Sectional.
- Juli, Dana Point CA.
12/20/12 - Hi Rob & Kristina, We received our new couch and ottoman (which was about 5 weeks earlier than expected!). I wanted to tell you that we absolutely love them. We were a little nervous about buying sight unseen from a non-mall store, but it was worth the gamble and then some. The D&D delivery guys were great. Even traveling across the entire country, the furniture didn't have a single scratch. Our couch and ottoman are absolutely beautiful, leather and craftsmanship just like you said they would be. We are thrilled that they are made in the U.S. We are so happy that we found your site. Thank you for providing such a spectacular product at a great price. Our friends who have fairly new leather couches from Restoration are jealous of the quality of ours. They want to sell theirs and get some from you!!! Thank you & Happy Holidays! Manchester Take-Apart Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa.
- Amy, San Diego CA.
11/05/12 - Rob, Can't seem to locate the area in which to SCREAM my thanks!! Your delivery company was awesome too (D and D Delivery)!! This beach home took almost an additional year to complete so I had to wait in receiving my purchases from your wonderful company. Five days ago we unwrapped the down slip covered sofa and oversized chair with ottoman. I squealed when I saw them!!! They were WAY WAY more than I expected!!! Absolutely stunning in quality, size and comfort. .I want to offer my personal phone number for any one who would appreciate a real consumer sharing such satisfaction. 559-280-6168. These items are in San Clemente California and I would love to show them to anyone considering a purchase thru you. Much appreciation. Jennifer Slipcovered Sofa in Mason Horizon and a matching Chair & 1/2 and ottoman 1/2 in Liverpool Natural all with down cushions.
- Melanie Owens.
10/31/12 - Hi Rob, My Mont Blanc Evergreen Chesterfield Sofa arrived the day before yesterday. I just want to say how beautiful it is and how much I love it. I even want to sleep on it. The delivery men from "Peace Transport" were so good and so polite and so nice. I have nothing but good things to say. I just want to say thank you. Bristol 81" Sofa with Cherry Finish and French Natural Nailhead Trim.
- Marilyn, Leewood, KS.
10/23/12 - After looking thru the internet for leather couches I found Casco Bay. Even though there furniture is from North Carolina and we are in Ct., their website and pictures helped me decide. I called in the order and they were courteous and well informed. They were honest about the delivery and followed up each payment with a clear description. Fabulous furniture and the delivery guys at Peace Transport were fantastic. Thank you again . We will be back!. PS You can use my name. One Manchester Sofa and Chair and 1/2, both in Brompton Cocoa leather with Ultracel Cushions.
- Victor Angermueller, New Cannon, CT.
10/12/12 - Hi Rob, Some said it was a big risk, but we did our homework before we decided on Casco Bay. We'd ordered a sofa set in the past from a major retailer, but the delivery guys cracked something inside our sofa, jamming it through the door. So after we read the excellent feedback about Peace Transport, I was curious to see if we would have the same great experience. The delivery of the Manchester sofa and chair in Brompton Cocoa was last Friday. We love our new furniture! The folks at Peace Transport were excellent communicators, and the delivery was smooth! Thank you so much for the swatches, answering all of our questions and making wise recommendations. We look forward to doing business with you in the future. Sincerely,
- Margaret & Greg, Commack, NY.
10/9/12 - Hi, Just a note to thank you for the recent experience I had in purchasing a new leather couch. From the beginning Robert was very patient and thorough dealing with me and my questions, my concerns and did a great job assuring me that what I was purchasing was well worth the money and that I would not be disappointed. Well he was right....the Madison Sectional is fantastic. No questions about the sturdiness durability or the couch, or the superb quality of the leather. All in all I am very pleased and would highly recommend Casco Bay Furniture to anyone looking for high quality furniture. Rick and the guys at Peace were fantastic! One Madison "L" Sectional in Brompton Cocoa.
- Joseph, Ashville, NC.
9/20/12 - Kristina, OMG!! We received our leather sofa yesterday and it is INCREDIBLE!! Wow! Sooooo happy. It's truly breathtaking.....can't wait to go home and lay on it after work. Side note: Your delivery guys, from Peace Transport were excellent too. One Manchester Sofa, 95"W x 48"D x 35"H, in Brompton Cocoa leather with Bun Feet.
- Natasha, Austin, TX.
9-10-12 - Hi Rob and Kristina, The furniture arrived Saturday. Wow! Wow! We are very happy. My husband thinks that the corner of the sectional is paradise. Peace Transport men were great. They got ahead of schedule and kept calling to keep us informed. They treated our furniture and home with great respect. One Special Order Madison Sectional, 100" x 100" x 42"D x 35"H, in Brompton Cocoa leather with Ultracell Cushions.
- Patti, Portsmouth, RI.
8/28/12 - Rob and Kristina, I wanted to send you a note and tell you how happy I am with my new sectional. It is amazing, it's exactly what I wanted!!! Also, the delivery guys from Peace Transportation were great. I will recommend your company to all of my friends and family, especially when they see it. One Madison Corner Sectional, 96" x 96" x 42"D x 35"H, with Ultracel down cushions in Brentwood Tan leather. Regards,
- Katie and Dave, Uniontown, PA.
8/16/12 - Dear Rob, I received my leather sofa last Thursday. The guys from Peace Transport were very professional and helpful. The sofa is everything you said it would be. I love the leather, and the hand-made look. The ultra-cell cushions were very comfortable, and the mechanism for fitting the two halves of the sofa together works like a charm.I look forward to many many years of comfort. Thanks for your help, Rob. You are what every salesman ought to be. One Madison Take-Apart Sofa, 95"W x 46"D x 35"H, with straight back cushions in Brompton Cocoa leather.
- Chad, Guilford, CT.
8/2/12 - Dear Rob, The fantastic Manchester Studio Love Seat was delivered minutes ago! Charles and Leo from Peace Transport were very pleasant and professional and handled the move masterfully! The Love Seat is absolutely top-notch and we will enjoy it for many years! Thank you very much for all your help! Manchester Studio love seat 74"W x 43"D x 35" H in Brompton Cocoa.
- Ted and Kathy, Topsfield, MA.
7/22/12 - Hi Rob, I received my new sofa yesterday and it is just beautiful! The quality is exceptional. Thank you so much. I'm so pleased that it is USA made too. Thank you for this wonderful sofa. Manchester Studio Sofa, with a Dark Oak Finish in fabric Cambridge Mocha. Kind Regards,
- Mary, Killingworth, CT.
7/12/12 - Rob wanted you to know I am very happy with my purchase. Casco Bay built my sofa to custom dimensions, delivered faster than predicted, and even fixed a small issue super fast. It wasn't cheap, but compared to similar sofas on the market, I saved a lot and it felt good knowing that I was buying something made in the US. "One Special Order Manchester Corner Sectional, 123" x 123" x 48"D x 35"H, in Brompton Cocoa leather with Bun Feet in Cherry Wood Finish" Thank you for everything.
- Ryan, Tumwater, WA.
6/24/12 - Hello Rob, Woke up this am to look at the gorgeous Preston Sofa in Stargo Molasses in the family room. The leather is rich looking and soft and simply fabulous. I wanted to let you know that I have never seen the back of a sofa tailored so expertly, even in my trips to CT to the very high end furniture stores. Although I will have this sofa against a wall, other customers may want to be aware of the fact that top quality leather and craftsmanship is ALL OVER THE SOFA especially if they intend to "float it" -they do not cheat on the back instead they stepped it up! Thanks to you for your patience and kindness. Also, thanks to the delivery people (Peace Transport) who had to deal with rain and called me 3 times with updates and showed up exactly on time - to the minute.
- Margaret, Hampden, ME.
6/17/12 - Rob and Kristina, My wife and I received our two Manchester sofas back in March and are extremely happy with them. Throughout the order process, both you and Kristina were very helpful and prompt at keeping us abreast of the progress. The furniture was completed early and the delivery company was excellent in working with us (Peace Transport) to schedule a time that was convenient for delivery. Over the past three months, the leather has broken in nicely and has become very soft and even more comfortable than the day you delivered it. It was a pleasure working with you both and we would definitely order from Casco Bay again. Two Manchester Studio Sofas, 88"W x 43"D x 35"H, in Brompton Cocoa.
- The McCauleys, Boonsboro, MD.
6/12-12 - Rob, We received our new furniture and love it! We ordered two Manchester sofas and two ottomans. The quality is great and we are happy we did not get scared off by ordering furniture off the internet. You were great in answering my questions and giving me names of past customers to put our fears at ease. The delivery guys were great and were able to get our furniture off the truck pretty quick. The leather is tight but I am familiar with this leather and know it will age to be soft and supple but durable. Great furniture. We have also ordered two matching recliners, and cant wait to get those to complete the set! Thanks!
- The Barkers, Waukesha, WI.
6/10/12 - "I like to believe I only researched sofa sites for a few days before settling on Casco Bay. But my husband will tell you: I've been obsessed. I've literally spent months of daily research trying to figure out the best product for the best price. To say that Rob held my hand through the process would be an understatement. On more than one occasion, he walked me through various options to help me figure out exactly what I needed for my purposes. And when I estimated what the sofa would cost, he corrected my math...in MY favor. Trust me, you will never find a better product at a better price than at Casco Bay. They're the real deal."
- Betsy, Minnetonka, MN.
6/1/12 - Rob, Just received our Madison Grande sofa. It's awesome. Thanks for the great product. Let me know if the Madison chair and a half ever goes on sale. I would really like to complement the sofa with one. Thanks again. "108"W x 46"D x 35"H, , with 2 seats and 2 straight back cushions, in Brompton Cocoa leather".
- Paul K., Oro Valley, AZ.
5/16/12 - I am so happy with the absolutely beautiful pieces I ordered from you! The ability to get custom furniture of this quality at a reasonable price AND the amazing customer service provided by Rob was more than I could ask for. Rob and team were patient, attentive and extremely knowledgeable. You turned an idea in my head into a reality with beautiful outcomes! I look forward to enjoying my custom chaise and corner sectional for many years to come! Thank you, thank you, thank you!!! "Manchester Corner Sectional and two arm chaise with double back cushions and 5/8" French Natural nailhead trim in Brompton Cocoa.".
- Martine C., Mount Vernon, NY.
5/12/12 - Rob, Excellent job on the sectional I ordered. A PERFECT JOB DONE!!! It turned out exactly as we discussed. Thanks so much! "Special Order four piece Madison Sectional with straight back cushions, in Brompton Cocoa".
- Tim, Burlington, VT.
4/30/12 - Okay I just had to email you from my new couch. It looks and feels like it will last for a hundred years. Thank you thank you thank you! Peace Transport delivered it tonight (Cliff was so nice) and it is simply awesome. You were 100% right to go with the bigger nailhead trim. I am glad I listened to you. And the custom leather is divine. If you want me to write a more eloquent and composed review for you to use let me know. This is just me gleeful and rambling. "Aspen sofa in Brentwood Tan, 95"W x 46"D x 35"H, with 5/8" Antique Brass Nailhead Trim"
- Melanie, Richardson, TX.
4/19/12 - Robert, I wanted to comment on the sofas we received. We live in Minneapolis. Prior to ordering your sofas we visited every high end leather store in the city. There was nothing that touched the quality of the sofas we received. Stickley was close but twice as expensive. I can honestly tell you the sofas made our whole house look better. "Two Manchester Sofas, 95"L x 48"D x 35"H, in Brompton Cocoa Leather, with 5/8" French Natural Nailhead Trim" Sincerely,
- Mathew, Minneapolis, MN.
4/9/12- Rob, The sofa is exceptional in material and craftsmanship, and I'm certain its commanding presence will continue to improve with age and wear. I have no doubt, the piece will outlive me. Its really wonderful. Thank you so much! "Bristol Sofa in Mont Blanc Winter Pine with French Natural Nailhead Trim and Mahogany Wood Finish".
- Adam, Los Angeles, CA.
3/31/12 - Hi Rob, The sectional arrived - LOOKS awesome! We are very pleased with the quality and service. We appreciate all your follow and attention to detail. The customer service you provided was top shelf. "Madison Right-Hand Facing Sectional with Straight Back Cushions, in Brompton Cocoa" with an in home delivery!
- Jeff, Halifax, Nova Scotia .
3/21/12 - Kristina, I just received my sofa today, and it's beautiful--even better than I'd hoped! I'd been to every furniture store in the area (and all over the web, too) before making a decision, and I thought that for prices stores were asking, they weren't offering much in terms of quality. I'm so happy I went with you guys. Thanks again, and have a great week! "Manchester Sofa, 88"L x 43"D x 35"H, in Brompton Cocoa Leather".
- Nicole, Denver, CO .
3/11/12 - Robert, Thanks again for everything. The sofa is fantastic. We get so many wide eyes on how HUGE it is, compliments on the quality, and most of all we love having furniture handmade in the USA...Hope you are having a great weekend. "Manchester Grande sofa in Brompton Cocoa". Best regards.
- David, Franklin, TN .
2/19/12 - Kristina, The chair arrived today. It is great; looks beautiful, well constructed with excellent workmanship, quality materials, and very comfortable. Plus there was no damage and the delivery guys were very nice. Thank you for your excellent service. "Bristol tufted leather chair upholstered in Echo Russet with Mahogany wood legs and French Natural nailhead trim". Sincerely,
- Micah, Boston, MA .
2/7/12 - Rob, The couch is SPECTACULAR! Better than expected. Built like tank and the leather is heart stoppingly gorgeous. Very well packaged and protected and very good guys delivering. Oh so comfortable as well. Madison Sofa, 95"L x 42"D x 35"H, in Mont Blanc Wolf leather. Thank You,
- John, Omaha, NE .
1/26/12- Hi Rob. We just got our couch, and are very pleased with the quality of the product... Madison 108" sofa in Brompton Cocoa... We did visit RH prior to picking out this couch. I think it is very clear that the quality materials and workmanship are better than the floor samples we saw at RH and PB. Also I wanted to let you know that we were also quite pleased with the delivery staff. Thanks,
- You-Tan, Stockton, CA .
1/22/12-Hi Robert and Kristina, I got delivered the love seat, chaise and chair. We love them. One Manchester Left-Hand Facing Loveseat and one Right-Hand Facing Chaise, and, one Chair & 1/2, in Brompton Cocoa with Wedge Feet. Thanks,
- Wen-Chih, San Diego, CA .
1/18/12- Rob, Our Sectional arrived on Saturday and we love it! Thank you for building such a beautiful piece of furniture..Machester L sectional with two cocktail otttomans in Brompton Cocoa with nailhead trim... Thanks!
- Vince, Avon, CT .
1/16/12-Hi Kristina! Just wanted to let you know that we received our couch yesterday... Bradford Sofa from our 8 Way Hand Tied Collection... just in time to sit on it to watch the Giant's game! It's GREAT! We love it! THANKS!
- Judy, New Milford, NJ .
12/11/11 - Just received my two studio Madison sofas yesterday and I wanted to let you know how pleased I am with the quality. I have already received tons of compliments and am looking forward to more. Thank you for your great customer service and timely delivery (can't wait to show them off for the holidays)!
- Adam, Sacramento, CA .
11/23/11 - Hi Robert, I am completely pleased with the quality and style of the sofas - they are exactly what I wanted and they turned out better than I imagined. You have been a pleasure to work with and I'd readily recommend you. Have a great Thanksgiving! Best Regards,
- Mary, Woodcliff Lake, NJ .
Robert, I just wanted to write you and tell you how absolutely tickled pink I am with the couch and love seat. (Manchester sofa and love seat in Bromton Vintage) They are works of art and so comfortable. I am so impressed with the construction and style. I honestly didn't think 'they' made furniture like that anymore. I walk by them all the time, admiring them from every angle! Well, enough gushing. Thank you for your help to select the perfect pieces and props to the master craftsmen who made them. I feel privileged to own such magnificent furniture. thanks again!!!
- Sabina, La Cruces, NM .
Robert was one of the most decent and responsible (and responsive) online sales people I have ever dealt with (and I've made a ton of online purchases). And the furniture, (The Manchester set) was everything we could have hoped for and more - beautiful, solid, well-constructed, ridiculously comfortable, and holds up to a big family using it in our family room many nights a week. We can't recommend Casco Bay highly enough (and no, I promise, we're not friends or family or colleagues of anyone connected to the company - just customers telling it like it is.
- A. Ames, Redding, CT .
Robert - I can't remember the last time I felt it was appropriate to be effusive in my praise of a sales person (I am, after all the customer!). However, in this case I'm happy to make an exception. Throughout the entire process you were incredibly helpful and instructive and made the whole deal painless as possible. Thank you again.
- R. Taylor, New Market, Ontario .
Dear Robert, I just wanted to take the time to thank you for your wonderful service! The couch, chair and a half and ottoman arrived a few weeks ago - and they are truly beautiful. You were right - the workmanship and quality are amazing. Thank you for being so patient with my many calls inquiring about my order status. I will surely recommend your company to anyone who asks! Sitting comfortably,
- L. Grigsby, Pomona, CA .
Hi Robert, The couch & chair arrived last night and we absolutely love them!! (Manchester sofa and chair in Army Canvas Charcoal). The delivery guys were wonderful. Thank you again for beautiful couches and your quick responses on everything!! Best,
- Elissa, Tuckahoe, NY .
I just wanted to drop you a line to say THANKS!!!!!!!!!!!! The chairs and ottoman (Boston Chairs and ottoman in Brompton Cocoa) arrived yesterday, promptly well wrapped, so no damage. They are absolutely fantastic, I am very pleased with them all. Sun delivery were super guys, very organized, professional and polite. My whole experience with you has been amazing, I have been telling all my friends about you! Please do send me a link to leave my opinions, I will be very happy to sing your praises. Sincerest thanks and best wishes,
- Wendy J., Houston, TX.
Hi Robert, Just wanted to let you know we took delivery of our couch this past Sunday. We LOVE it!
It is the perfect color and fits perfectly where we planned to put it... also love the throw pillows, they look great made up and go great with the couch. Having never ordered something like this on-line I was a little apprehensive but have to tell you I would do it again in a heartbeat. Peace Transport were great too. Hope you are enjoying Spring in Maine, FINALLY! Our snow has finally melted but the guys from Peace got to see what was left of it and got a kick out of it. Thanks again!
- Judy, Queechee, VT.
Dear Robert, Just got the matching Chair and a half for my leather sofa last weekend on Sunday. I LOVE IT!!! And just in time for the Super Bowl as well. That's the second item I've purchased from your company and I've been extremely impressed with the quality of your product. You've always been extremely easy to talk to over the phone as well. Keep up the great customer service and if you'd ever like me to serve as a recommendation, feel free to drop my email to someone. Thanks so much!
- James, Fresno, CA.
Dear Robert, I'm sorry about the delay in writing to tell you that the lovely leather sofa (Bristol tufted queen sleeper) arrived safely at 6:30 AM on last Friday. They were scheduled to deliver it on Thursday evening but ran into a mechanical problem of some sort. From what my neighbor tells me, they arrived late at night and spent the time till 6:30AM across the street in an empty lot. Anyway, they were very careful with the delivery and they even moved the old sofa into the garage for me. The new one is downright elegant and looks perfect in the den. Thank you ever so much. Sincerely,
- J. Hinckley, Cape Coral, FL.
Just want to let you know my couch came safe and sound! WOW is it amazing. So beautiful. Worth the wait. I also want to let you know how happy I am with Peace Transport. They were so helpful and professional. I have already recommended you to a friend and will definitely use you in the future. (Madison 90" sofa in Brompton Cocoa) Regards,
- Julie. East Northport, NY.
Robert, Got my furniture Saturday 12 noon. Absolutely beautiful! The guys from Peace Transport were great and wasted no time. Very nice guys! Would recommend them next time. Thanks for getting it done. Thanks again!
- John B, Sulligent, AL.
Hi Robert, I did picked up my order as arranged. Thank You very much for your business. It`s been a pleasure dealing with You and Asha. (This customer chose to pick up his order at the factory) I`ll certainly recommend you and your company to my friends.
- Yuriy, Kanata, ON, Canada.
Robert, I want to thank you for the great customer service I received in dealing with you guys. The Madison sofa arrived with no damage and the delivery service that you guys do business with are very friendly. As expected, the quality of the couch seems to be on par with the more prominent furniture brands out there (RH), in fact yours maybe even a better quality AND for a better price. I want to thank you guys again and I WILL be doing business with you guys in the future. I'm considering the Madison chair at the moment.... until next time,
- John, Harey, LA.
Robert, I received my order on Sat. Feb. 12th. The furniture is beautiful ,I am very pleased. (Jennifer slipcover sofa and two chairs) The gentlemen from the delivery company were very nice. They gave me a 4 hour window and were here in the middle of that time frame. They were both very polite and extremely careful with the handling of the furniture. They unwrapped and placed it in my home were I chose to have it go. To date I have not received the warrantee and hope to be receiving it soon ( We send this warranty upon delivery). I am very pleased with your knowledge of the furniture you sell and the delivery method. I will be more than happy to recommend you to others. Thank you so much,
- Louise, Kensington, CT.
Dear Robert, Thank you so much for the wonderful customer service. You were so helpful and kind. I was traveling right when the new cushions came and forgot to thank you. I would do business again with your company because of you. Thank you so much!!!
- P. Wolny, Camarillo, CA.
Dear Robert, Got my new slipcovered furniture (Marisol Extra Deep Sectional) and have been enjoying it soooo much. It is beautiful and more comfortable than I ever dreamed it could be. It is perfect and I am thrilled. Thank you for helping me with me order. Everyone that sees my furniture wants it. Sincerely,
- Jela, Columbia, SC.
Dear Robert, We just received the recliner and its excellent. We love it. Its everything you described! It was totally worth the wait. (This customer purchased the Boston Recliner. His order was delayed due to a leather delay) Thanks,
- Eddie, Locust Valley, NY.
The ottoman is fantastic. Once again, thanks for the great service. Is there any particular website I can use to let masses know they can get quality furniture AND great service from Casco Bay, which can be tough to come by in the furninture business. It seems like people only leave feedback when things go wrong and that's just not right. Thanks again, Robert. You've been a pleasure to deal with and I really apreciate the great service, not to mention the fantastic couch and ottoman!
- J. Fritz, San Ramon, CA.
Robert, I just had to thank you again for your expert advice on the chair pad replacement, It is on the frame andlooks great, the color is just perfect with the other furniture. I'm so pleased, I just can't say enough. So it was a super purchase from a great salesman. (Relaxr style glider replacement cushion) Bye,
- Jan, Lawrence, KS.
Robert, The delivery of the sofa (Manchester) went well. The sofa is just as you said it would be- well constructed and beautiful! During this process, we have appreciated your customer service and professionalism.... The delivery guys were extremely nice and did a good job. We would order from you again.
- C. Schafer, Noblesville, IN.
I am so happy I came across your business! It has been extremely pleasing!! Thank you again Robert and I hope you are up and around very soon!!( Robert had knee surgery) ...Thank you Robert..and for the extended warranty!!
- K. Boyd, Seattle, WA.
Robert - We received the couch late late last night. You were right - I am very happy with how it turned out. Thanks so much! (Madison corner sectional)
- S. Yoon, Chaple Hill, NC.
Hi Robert, The slip cover chair and ottoman were delivered on Friday last week. It's exactly as ordered and without any flaws that I could see. We delivered it to our client on Sat and they were very happy with both pieces. I am very pleased with the service that you provided and would not hesitate to order with your company again. Thank you for the wonderful customer service. Best regards,
- M. Pelletier, Nassau, NY.
Robert, So far my experience with your company had been simply flawless. I appreciate your great customer service as I think that is more important then the sale. Thanks again,
- M. Pelletier, Nassau, NY.
Dear Robert, I wanted to let you know how pleased I am with my (slipcover) ottomans. They match my chairs perfectly. I received my order quickly and easily. If you keep giving me great deals, good service and free delivery, I will definitely keep sending my business to you! Thanks again!
- B. Schaumburg.
Robert I just wanted to say thanks for sending the Leather Doctor over to fix my sofa. She did a great job and it looks perfect. I consider this matter closed now. And I want to personally thank you for your great service and desire to make me satisfied with my purchase. (This customer had a manufacturers defect in the leather on the back of his sofa. It was repaired in his home).
- C. Follet, Merritt Island, FL.
Robert, It was so great doing business with you. Our sofa, chair and rocking chair were delivered to our camp in the woods of northern Maine. The shipper arranged delivery with our builder, since we live in Chicago and everything went without a hitch. I would use your company again. The Mansfield furniture looks perfect. Thank you again.
- T. McNulty.
Robert, I am very happy with the Manchester Leather Set, and the small repairs that were completed (there was some minor transit damage that was repaired in the customers home by a highly qualified leather tech.) My wife and I appreciate all your efforts to elevate our concerns during the ordering and delivery process. We most definitely will recommend your services and hopefully purchase more items in the near future. Thanks,
- G. Dasilva, Toronto, Canada .
Robert, Couches arrived safely. They are great. Let me know if you are running any specials on the tufted leather couches in the future.We might have space for one more.
- M. Ventura, Atlanta, GA.
Robert, thanks for all your help (on the purchase of our Jennifer slipcover sofa). The sofa is beautiful. I'm very pleased.
- C. Follet, Merritt Island, FL.
Merry Christmas and Happy New Year Robert!
Just wanted to drop you a note to let you know my chair cover arrived some time late on Christmas Eve. We didn't find the package until today...Christmas....was so happy and it makes that tired old chair look young again! It is beautiful. I had no trouble putting it on, .... It worked well and looks real good. Sitting in it is soooo much more comfortable! Thank you for all your help in getting it here......it was worth waiting for. (We sell replacement cushions for Relaxr chairs)
- B. Kaucher, Holt, FL .
I received the mirror late Wednesday night. It's in perfect condition, and I'm very happy with the quality and look. Thank you very much for all of your help. I've been very pleased with your service! I'll be sure to visit your website and to recommend others when looking to buy more furniture and accessories.
- C. Alidae, San Marcos, CA .
I just wanted to say thanks for making this purchase a very positive one. You did everything you said you would and we are very happy with the chairs. I'm enjoying sitting in one of them as I write. (Tor Norwegian recliner) Nice job!
- S. Owasco, New York, NY .
Our sofas were received from the transport company yesterday morning. They are perfect. We are pleased with every step of the process of doing business with Casco Bay Furniture and will certainly tell our friends and family. The transport company communicated with us well and even came very early in the morning to accomodate our work schedules...and in time for Thanksgiving. The family will have somewhere to sit! Thank you so much for everything. It has been a pleasure doing business with you.
- T & L. Dickinson, Florence, SC .
The sofa, (The Madison Studio 73" Sofa), is beautiful! It's a shame delivery was delayed because the sofa is soooo nice! I'm really excited to have guests next week! Thanks for working so hard for me on this!!! I really appreciate it!
- C. Greenburg, New York, NY .
I received my fabric order and its beautiful. Thank you as always for being so helpful and quick. Thanks again.
- J. Bethany, OK .
Just wanted to let you know that we got the sofa (Madison Sofa) yesterday and it looks GREAT. We are very pleased with the quality of the materials and craftsmanship and thanks for always answering the phone. Thanks a Million.
- J. Roberts, Oklahoma City, OK .
We received our Manchester sofa on Thursday and love it. Thanks again for your help in making this purchase.
-D. Adler, Stores, CT.
We just received our (Madison) sofa and its great. It is as good as you said it would be. I am just wanted to thank you.
-R. Jones, Austin, TX.
I just want to thank you for the prompt service. I have received my Uttermost order and it is great! Thank you.
-S. Goodwin, Ilderton, Ontario.
We got our furniture today (Jennifer slipcover sectional, sofa and ottoman) and we love it. Its perfect. Thank you so much. It looks great. The colors are beautiful. The measurements are perfect. It looks like it was made for the room. My husband loves the way it sits. The people that brought the furniture were great and very professional. It was everything I had hoped for. I love it!Folow up: Robert I have decided to order a second set of slip covers. I saw these swatches and thought they were worth a look, too. Thank you so much. Again, we love our new furniture and it was worth the wait to get to you and have your help in getting what I wanted.
-C. Walker, Kitty Hawk, NC.
Hi from Port Charlotte, Florida.
My chair arrived today (Norwegian Tor Recliner). I am very pleased with it. I also want to thank you for your patience with all my concerns and questions. I would recommend you to anyone interested in buying leather furniture. Thanks again.
Sofa (Manchester) is in house and looks fantastic, thank you for this.
-D. Moore, NY, NY.
We received our Manchester sofa and love seat. The set is very well made. Its a very good quality. Its really beautiful. We are very pleased. Thank you for all the time you spent with us.
-K. Quinn, Raynham, MA.
We just got our Madison sectional and do love it! Thank you so much for all your help. Sincerely,
-V. Conway, Valencia, CA.
I received my (Madison) sofa the first week of July - I am very happy with your product. Thank you.
-C. Williams, Bozeman, MT.
Just wanted to let you know that I received the sofa this week. Love it! Exactly what i was hoping it would be. It was a pleasure doing business with you - good customer service, good product and quick delivery. I'll be sure to direct any friends or family that are in need of furniture to your website. Thanks again and take care,
-R. Gundersdorf, Lafayette Hill, PA.
The slipcover chairs arrived this a.m. in great condition and they are fabulous. We really like them. Thank you for your help in finding them for us.
-C. Heuchert, Waynesboro, VA.
I received my 2 Sven Norwegian Chairs. I am missing two of the long bolts for one of the ottomans. Please FEDEX them out by Wednesday. Otherwise, the chairs are very beautiful! ... Folow up: Thanks again, Robert, the chairs are awesome!
-A. Cramp, San Diego, CA.
Our Madison sofa arrived and fits perfectly. We're extremely satisfied with our purchase. It's everything we wanted: deep, wide, comfortable and handsome. I'll most definitely recommend your product and services to anyone in search of a quality sofa.
-M. McCoy, Fort Washington, MD.
Received the Fifth Avenue leather set yesterday. Beautiful!
-C. Katzberger, Las Vegas, NV.
Thank you for being faithful in pursuing the replacements parts for us. The sponsors loved the uttermost urns, and are willing to wait for the lids to complete the sets. I will tell them that they can expect replacement lids from us as soon as they arrive.We hope to work with you again. You have proven to be very professional.
-S Kohler, Springfield, MO.
We received our Manchester sofa and we love it. It is really very well made. We're saving up to buy another piece. Thanks for all your help.
-A. S. John, Denver, CO.
We received our Madison Sectional yesterday. It's beautiful. Its Awesome. Its really great. We have fires here in Santa Barbara and we have friends staying with us. It worked out really well.
-S. Weddle, Santa Barbara, CA.
We received our chair and we absolutely love it. We realized that the fabric was out of stock and it took a little longer than expected but it was worth the wait. Thank you for following through and answering all of our questions.
-D. Macaulay, North Reading, MA.
Thank you , our lamps arrived today. I am very pleased with your product, efficiency, and communication. I will order from you again and pass along your information to my friends.
-A. Polka, Loveland, CO.
We received our Maddison Sofa today. It was perfect. We love it. The delivery service was great. I have recommended you to one of my friends. She will be calling you.
-E. Williamson, Vail, CO.