From: Carly K.
To: Casco Bay Furniture
Sent: Monday, May 9, 2022, at 8:28 AM
Subject: Review for Casco Bay Furniture

I had initially worked with a Restoration Hardware designer to fill out space. She chose the Maxwell sofa in this massive size. I think without shipping and tax it was around $16k. That was more than I was comfortable spending, I knew the size wouldn’t be cheap but that felt insane for a couch. I searched for months, there are a couple companies that make a Maxwell look-a-like but after looking at their fabrics and looking at reviews of how their couches wore over time, I just wasn’t crazy about them. I messaged back and forth with Kristina for a while on customizing the size of our sectional, the leather that would work best for us, and initially I wanted bench seating- which they are happy to do but explained why it’s not ideal long term. I LOVED being able to call Kristina on any given day and she would talk me through design elements and just any questions I had prior to ordering. I love the aspect of supporting a small business that makes the furniture in the US, don’t get me wrong I love RH but your sectional and products come from China or India. Kristina and Casco Bay were able to tell me exactly where each product came from in the US. While this sectional took almost 7 months to get here, Kristina was very forthcoming about that prior to me placing my order. I appreciated that she didn’t say “4-6 weeks” and sort of string me along. We opted for extra stuffed back cushions as we do use and abuse our couches, we have a dog, we aren’t just having it for display. I believe we also opted for the double wrapped or whatever it’s called seat cushions. The length is a custom size, the color is Berkshire Tan, it has more of a matte finish and I like how it wears over time. Cost wise I believe this was $9500, hope that’s OK for me to list price, as a consumer I wanted to know how this would compare to RH so this sectional was about half of what RH’s would be. The size is 9 feet on the short end and 11 feet on the long size. Casco bay confirms with you numerous times to make sure it’s the right direction and size. I think RH suggested a 12 foot couch but I knew I could fit a table on the end to fill in the space without the added cost. Hope this helps someone! Thanks Casco bay!

Madison Extra Deep L Sectional, OAD: 107″ x 146″ x 35″ H, in Berkshire Tan leather, with straight back cushions and firm back cushions. One Left Arm Facing Corner Sofa, 107″ x 46″D, and one Right Arm Facing Sofa, 100″W x 46″D.

From: Harry B.
To: Casco Bay Furniture
Sent: Wednesday, May 4, 2022, at 3:13 PM
Subject: We love the couch!

Hi Anna, we love the couch!  Attached are some pictures I just snapped. Thanks again and please pass my thanks to Kristina.  

Extra Deep Madison Large Sofa Chaise, OAD 125″ x 70″ x 46″D x 35″H, in Berkshire Chestnut leather, with straight back cushions. One Left Arm Facing Chaise, 37″W x 70″D. One Right Arm Facing Sofa, 88″W x 46″D.

From: Regina C
To: Casco Bay Furniture
Sent: Monday, March 28, 2022
Subject: We are thrilled with our new sofa!

I was a bit nervous about ordering a custom sofa online. However, Kristina was super helpful and put my mind at ease. The firm spring down cushions are actually very comfortable and give a good amount of support for my bad back. I was worried that they might be hard, but I found them comparable to our medium firm hybrid mattress (we offer regular and firm). We opted to go with 3 seat cushions so that we could swap them around. I tend to sit in the same spot and I was concerned about one spot showing more wear than the others. As for the color, we ended up going with Echo Fawn. Mont Blanc Sycamore was also on our short list. We received cuttings of both leathers and Kristina was patient and accommodating when we changed our minds.

Madison 108″W x 42″D x 35″H in Echo Fawn

From: Sylvia L
To: Casco Bay Furniture
Sent: Friday, Sep 10, 2021 at 5:12 PM
Subject: My new sofa!

I love it! Thanks so much for your help with the entire process. Feel free to post this.
-Sylvia Lucas

Santa Cruz Sofa, 95″W x 42″D 34″H, in Nottinghill Vellum leather, Hem Ribbon included, Ulracell Spring Down Cushions.

From: Ingrid K.
To: Casco Bay Furniture
Sent: August 6,2021 at 12:47PM
Subject: I absolutely LOVE LOVE LOVE the couches.

Hi Kristina. I knew they were going to be beautiful, but it even far exceeded my expectations. I know you originally forewarned me about the short depth of the seating, but I knew it was exactly what I wanted. They are beyond comfortable. Thought you might like to see the pics of them. But truly wanted to thank you as I am so pleased with my purchase and the entire process along the way

Brighton Sofas in Berkshire Chestnut, 89″ x 38″D x 32″H, tufted front rail, #4 foot in espresso finish, 1/2″ antique brass nail.

Best, Ingrid

From: Stephen C.
To: Casco Bay Furniture
Sent: April 24, 2021, 2021, 9:53 AM
Subject: I could not be more pleased with the service we received from Casco Bay and the delivery company.

Our couch arrived on 3/23. We have been enjoying since then. The delivery service performed as promised. I could not be more pleased with the service we received either from Casco Bay Furniture or D&D delivery. It took awhile to get on the road once the delivery service received it but it’s understandable given the circumstances this year and that they had to put together a full tractor trailer load.The Echo Blue Marlin is fantastic. It is exactly the shade of blue we were hoping for. The couch already looks like it has been here and sat on for a while. That is a compliment. It looks soft and nicely worn in, not stiff. The cushions are right. Thanks again for the wonderful service we received in the planning stages. It was well worth it and we appreciated the personal involvement from both of you.

3-piece Madison Slim Arm Sectional in Echo Blue Marlin 103” x 89” x 42D x 35H.

From: Jennifer W.
To: Casco Bay Furniture
Sent: Mar 22, 2021, 9:53 AM
Subject: Testimonial

Hi Kristina,
My 3 sofas arrived last week.. you were right, they are beautiful!

Two Manchester sofas, in Burnham Sycamore leather, 95″W x 43″D x 35″H.

From: Meredith M.
To: Casco Bay Furniture
Sent: Friday, February 12, 2021, 3:37 pm
Subject: Thank you!

Hi Kristina – We LOVE the couch. The leather/color is exactly what I had in mind.

Madison 108″W x 42″D Sofa in Burnham Cider leather.

From: Emily N.
To: Casco Bay Furniture
Sent: December 26, 2020, 9:21 AM
Subject: I am loving my couch!

Kristina, It’s beautiful and so comfy! Thank you and happy holidays!!

Madison Slim-Arm Sofa, 85″W x 46″D x 35″H, in Mont Blanc Sycamore leather, Espresso Feet and Ultracel Spring Down seat cushions with one matching ottoman 31” by 22”.

From: Sandra P.
To: Casco Bay Furniture
Sent: Oct 20, 2020, 10:43 AM

Kristina, The sofa is beautiful! I’ve attached some pictures.

Kingsbridge Sofa, 96”W X 42”D X 32”H, in Brompton Black and Blue with 2 seat cushions, #2 Espresso Feet with a Tufted Front Rail, Old Gold nails and Ultracel Spring Down cushions.