cascobayfurniture.com

Robert was one of the most decent and responsible (and responsive) online sales people I have ever dealt with (and I've made a ton of online purchases). And the furniture, (The Manchester set) was everything we could have hoped for and more - beautiful, solid, well-constructed, ridiculously comfortable, and holds up to a big family using it in our family room many nights a week. We can't recommend Casco Bay highly enough (and no, I promise, we're not friends or family or colleagues of anyone connected to the company - just customers telling it like it is.

- A. Ames, Redding, CT

Robert - I can't remember the last time I felt it was appropriate to be effusive in my praise of a sales person (I am, after all the customer!). However, in this case I'm happy to make an exception. Throughout the entire process you were incredibly helpful and instructive and made the whole deal painless as possible. Thank you again.

- R. Taylor, New Market, Ontario

Dear Robert, I just wanted to take the time to thank you for your wonderful service! The couch, chair and a half and ottoman arrived a few weeks ago - and they are truly beautiful. You were right - the workmanship and quality are amazing. Thank you for being so patient with my many calls inquiring about my order status. I will surely recommend your company to anyone who asks! Sitting comfortably,

- L. Grigsby, Pomona, CA

The ottoman is fantastic. Once again, thanks for the great service. Is there any particular website I can use to let masses know they can get quality furniture AND great service from Casco Bay, which can be tough to come by in the furninture business. It seems like people only leave feedback when things go wrong and that's just not right. Thanks again, Robert. You've been a pleasure to deal with and I really apreciate the great service, not to mention the fantastic couch and ottoman!

- J. Fritz, San Ramon, CA

Robert, The delivery of the sofa (Manchester) went well. The sofa is just as you said it would be- well constructed and beautiful! During this process, we have appreciated your customer service and professionalism.... The delivery guys were extremely nice and did a good job. We would order from you again.

- C. Schafer, Noblesville, IN

I am so happy I came across your business! It has been extremely pleasing!! Thank you again Robert and I hope you are up and around very soon!!( Robert had knee surgery) ...Thank you Robert..and for the extended warranty!!

- K. Boyd, Seattle, WA

Hi Robert, The slip cover chair and ottoman were delivered on Friday last week. It's exactly as ordered and without any flaws that I could see. We delivered it to our client on Sat and they were very happy with both pieces. I am very pleased with the service that you provided and would not hesitate to order with your company again. Thank you for the wonderful customer service. Best regards,

- M. Pelletier, Nassau, NY

Robert, So far my experience with your company had been simply flawless. I appreciate your great customer service as I think that is more important then the sale. Thanks again,

- M. Pelletier, Nassau, NY

Dear Robert, I wanted to let you know how pleased I am with my (slipcover) ottomans. They match my chairs perfectly. I received my order quickly and easily. If you keep giving me great deals, good service and free delivery, I will definitely keep sending my business to you! Thanks again!

- B. Schaumburg

Robert I just wanted to say thanks for sending the Leather Doctor over to fix my sofa. She did a great job and it looks perfect. I consider this matter closed now. And I want to personally thank you for your great service and desire to make me satisfied with my purchase. (This customer had a manufacturers defect in the leather on the back of his sofa. It was repaired in his home).

- C. Follet, Merritt Island, FL

Robert, It was so great doing business with you. Our sofa, chair and rocking chair were delivered to our camp in the woods of northern Maine. The shipper arranged delivery with our builder, since we live in Chicago and everything went without a hitch. I would use your company again. The Mansfield furniture looks perfect. Thank you again.

- T. McNulty

Robert, I am very happy with the Manchester Leather Set, and the small repairs that were completed (there was some minor transit damage that was repaired in the customers home by a highly qualified leather tech.) My wife and I appreciate all your efforts to elevate our concerns during the ordering and delivery process. We most definitely will recommend your services and hopefully purchase more items in the near future. Thanks,

- G. Dasilva, Toronto, Canada

Robert, Couches arrived safely. They are great. Let me know if you are running any specials on the tufted leather couches in the future.We might have space for one more.

- M. Ventura, Atlanta, GA

Robert, thanks for all your help (on the purchase of our Jennifer slipcover sofa). The sofa is beautiful. I'm very pleased.

- C. Follet, Merritt Island, FL

Merry Christmas and Happy New Year Robert!
Just wanted to drop you a note to let you know my chair cover arrived some time late on Christmas Eve. We didn't find the package until today...Christmas....was so happy and it makes that tired old chair look young again! It is beautiful. I had no trouble putting it on, .... It worked well and looks real good. Sitting in it is soooo much more comfortable! Thank you for all your help in getting it here......it was worth waiting for. (We sell replacement cushions for Relaxr chairs)
Sincerely,

- B. Kaucher, Holt, FL

Hi Robert,
I received the mirror late Wednesday night. It's in perfect condition, and I'm very happy with the quality and look. Thank you very much for all of your help. I've been very pleased with your service! I'll be sure to visit your website and to recommend others when looking to buy more furniture and accessories.
Happy Holidays!

- C. Alidae, San Marcos, CA

Hi Robert,
I just wanted to say thanks for making this purchase a very positive one. You did everything you said you would and we are very happy with the chairs. I'm enjoying sitting in one of them as I write. (Tor Norwegian recliner) Nice job!

- S. Owasco, New York, NY

Our sofas were received from the transport company yesterday morning. They are perfect. We are pleased with every step of the process of doing business with Casco Bay Furniture and will certainly tell our friends and family. The transport company communicated with us well and even came very early in the morning to accomodate our work schedules...and in time for Thanksgiving. The family will have somewhere to sit! Thank you so much for everything. It has been a pleasure doing business with you.

- T & L. Dickinson, Florence, SC

Robert,
The sofa, (The Madison Studio 73" Sofa), is beautiful! It's a shame delivery was delayed because the sofa is soooo nice! I'm really excited to have guests next week! Thanks for working so hard for me on this!!! I really appreciate it!

- C. Greenburg, New York, NY

Robert,
I received my fabric order and its beautiful. Thank you as always for being so helpful and quick. Thanks again.

- J. Bethany, OK

Robert,
Just wanted to let you know that we got the sofa (Madison Sofa) yesterday and it looks GREAT. We are very pleased with the quality of the materials and craftsmanship and thanks for always answering the phone. Thanks a Million.

- J. Roberts, Oklahoma City, OK

Hi Robert,
We received our Manchester sofa on Thursday and love it. Thanks again for your help in making this purchase.

-D. Adler, Stores, CT

Robert,
We just received our (Madison) sofa and its great. It is as good as you said it would be. I am just wanted to thank you.

-R. Jones, Austin, TX

Hello Robert,
I just want to thank you for the prompt service. I have received my Uttermost order and it is great! Thank you.

-S. Goodwin, Ilderton, Ontario

Robert,
We got our furniture today (Jennifer slipcover sectional, sofa and ottoman) and we love it. Its perfect. Thank you so much. It looks great. The colors are beautiful. The measurements are perfect. It looks like it was made for the room. My husband loves the way it sits. The people that brought the furniture were great and very professional. It was everything I had hoped for. I love it!Folow up: Robert I have decided to order a second set of slip covers. I saw these swatches and thought they were worth a look, too. Thank you so much. Again, we love our new furniture and it was worth the wait to get to you and have your help in getting what I wanted.

-C. Walker, Kitty Hawk, NC

Hi from Port Charlotte, Florida.
My chair arrived today (Norwegian Tor Recliner). I am very pleased with it. I also want to thank you for your patience with all my concerns and questions. I would recommend you to anyone interested in buying leather furniture. Thanks again.

-Jackie

Hi Robert,
Sofa (Manchester) is in house and looks fantastic, thank you for this.

-D. Moore, NY, NY

We received our Manchester sofa and love seat. The set is very well made. Its a very good quality. Its really beautiful. We are very pleased. Thank you for all the time you spent with us.

-K. Quinn, Raynham, MA

Hi Robert,
We just got our Madison sectional and do love it! Thank you so much for all your help. Sincerely,

-V. Conway, Valencia, CA

Robert,
I received my (Madison) sofa the first week of July - I am very happy with your product. Thank you.

-C. Williams, Bozeman, MT

Robert,
Just wanted to let you know that I received the sofa this week. Love it! Exactly what i was hoping it would be. It was a pleasure doing business with you - good customer service, good product and quick delivery. I'll be sure to direct any friends or family that are in need of furniture to your website. Thanks again and take care,

-R. Gundersdorf, Lafayette Hill, PA

The slipcover chairs arrived this a.m. in great condition and they are fabulous. We really like them. Thank you for your help in finding them for us.

-C. Heuchert, Waynesboro, VA

Robert,
I received my 2 Sven Norwegian Chairs. I am missing two of the long bolts for one of the ottomans. Please FEDEX them out by Wednesday. Otherwise, the chairs are very beautiful! ... Folow up: Thanks again, Robert, the chairs are awesome!

-A. Cramp, San Diego, CA

Our Madison sofa arrived and fits perfectly. We're extremely satisfied with our purchase. It's everything we wanted: deep, wide, comfortable and handsome. I'll most definitely recommend your product and services to anyone in search of a quality sofa.

-M. McCoy, Fort Washington, MD

Received the Fifth Avenue leather set yesterday. Beautiful!

-C. Katzberger, Las Vegas, NV

Robert,
Thank you for being faithful in pursuing the replacements parts for us. The sponsors loved the uttermost urns, and are willing to wait for the lids to complete the sets. I will tell them that they can expect replacement lids from us as soon as they arrive.We hope to work with you again. You have proven to be very professional.

-S Kohler, Springfield, MO

We received our Manchester sofa and we love it. It is really very well made. We're saving up to buy another piece. Thanks for all your help.

-A. S. John, Denver, CO

We received our Madison Sectional yesterday. It's beautiful. Its Awesome. Its really great. We have fires here in Santa Barbara and we have friends staying with us. It worked out really well.

-S. Weddle, Santa Barbara, CA

We received our chair and we absolutely love it. We realized that the fabric was out of stock and it took a little longer than expected but it was worth the wait. Thank you for following through and answering all of our questions.

-D. Macaulay, North Reading, MA

Dear Robert,
Thank you , our lamps arrived today. I am very pleased with your product, efficiency, and communication. I will order from you again and pass along your information to my friends.

-A. Polka, Loveland, CO

We received our Maddison Sofa today. It was perfect. We love it. The delivery service was great. I have recommended you to one of my friends. She will be calling you.

-E. Williamson, Vail, CO

We received our slipcover sofa and we love, love it. It is very comfortable and seems so well made. Robert was very helpful from start to finish. We would recommend Casco Bay to anyone looking for a quality product at a reasonable price.

-S. Glines, Belmont, MA

Casco Bay!
Not only was the furniture beautiful the drivers were prompt, courteous and professional. All together a good experience. Please add my comments to your testimonial page.

-D. Alden, Orlando FL

Robert,
I wanted you to know how much we like our new sofa and love seat. We have shopped everywhere for slipcover furniture and I have to tell you this is the nicest set we have seen anywhere. I have recommended you to all my friends.

-K. Lauer, Alpina, MI

I have been looking for a slipcovered chair for my bedroom for over a year. I am so happy I found you. You had a very good selection of fabrics. I appreciated the fact that you send samples. It made decorating my room so easy. The chair is perfect. It’s really well made. The drivers were very nice and considerate. I would recommend Casco Bay to anyone.

-G. Orlow, Birmingham, MI