cascobayfurniture.com

Call our knowledgeable staff today: 603-303-5360 or

Email Us: cascobayfurniture@yahoo.com

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Shipping Information

What do you charge for shipping?
We offer "Free Shipping on Almost Everything". Depending on what you have purchased the item will be shipped by a freight company such as ABF, UPS or FEDEX. Certain items are delivered to your home and certain items are delivered by a white glove delivery service. In every case our objective is to safely delivery your item in a cost effective manner so that we can offer competitive pricing. There are a few exceptions to our "Free Shipping on Almost Everything" policy. We do charge shipping to the following areas but in all cases we will do our best to provide you the most reasonable rates available. These area include remote areas, islands, Hawaii, Alaska. We do offer free shipping or reasonable shipping charges to many areas in Canada for most of the products we carry. Another exception to our "Free Shipping on Almost Everything" policy is if you order item that is normally part of a group such as a single ottoman. In this case we will call you and advise you of the additional shipping charge or offer you a refund. In addition their my be additional fees if special arrangements are needed to deliver your furniture. These would include any additional local expenses such as the need for renting a small truck to get the furniture down an a driveway not accessible by the delivery vehicle. In this case it would be the reasonability of the purchase to arrange for this vehicle or the need for hoisting or a lift where again it would be the responsibility of the purchaser to make arrangements for this service. In some cases you may need to arrange for the manager of your building or similar representative of the building to be on site. In this case any fees associated with the hiring of this person will be the responsibility of the purchaser.

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How long will my order take?
We have carefully selected our manufacturers as manufacturers that can deliver without lengthy delays, but on occasion an item is delayed or backordered or you may live in a remote area. Please be patient we will do our best to deliver your furniture as quickly as possible. At the time of order please contact us for your expected delivery time. All delivery times are estimates and are not guaranteed.

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How will I know when my furniture is arriving?
If your items arrives by FEDEX or UPS their normal delivery policies will apply. If the item arrives by a freight carrier such as ABF their local terminal will notify you and set up an appointment. Should an in home delivery service be used for your delivery you will be generally contacted about one week prior to your delivery and they will set up a delivery time and generally offer a 4 hour window. Please be advised that the drivers are making many deliveries on their trip and as with all things in life the unexpected can occur. Drivers can be delayed due to breakdowns or prior deliveries and generally drivers will try to notify you of if they are delayed. Please be patient should their be a delay. Should you not be home for your delivery and a new delivery is needed actually delivery charges for the new delivery will apply. The delivery will have to be rescheduled for the drivers next trip to the area.

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What if I cannot be home for my delivery?
If you cannot be home for your delivery and you appoint another person to represent you please be advised that this person, no matter who it is, will become your authorized representative signing your Bill of Lading on your behalf.

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What happens if I miss my delivery appointment?

When the delivery service is ready to deliver your furniture they will schedule a delivery time window with you. If you miss your delivery window for any reason the delivery service will charge a re-delivery fee for having to make a second trip. In the event that Casco Bay Furniture is charged the re-delivery by the delivery service this fee will be charged to the card you used to purchase your furniture.

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