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Shipping Information

  1. What do you charge for shipping?

  2. How long will my order take?
  3. How will I know when my furniture is arriving?
  4. We only use Asset Based Delivery Companies (they own their own trucks) for our in home deliveries.

  5. Home Delivery to Distant Locations

  6. In Home Delivery to Alaska and Hawaii.

  7. What if I cannot be home for my delivery?

  8. What happens if I miss my delivery appointment?


  1. What do you charge for shipping?


    We offer "Free White Glove Delivery on Almost Everything to Almost Everywhere". Many companies charge extra for White Glove delivery even those that offer free shipping. In every case our objective is to safely delivery your item in a cost effective manner so that we can offer competitive pricing. There are a few exceptions to our "Free Shipping on Almost Everything to Almost Everywhere" policy. For example we do charge a subsidized shipping rate to remote areas, $99 shipping to Arizona, California, Colorado, New Mexico, Nevada and Utah and $199 shipping to Oregon and Washington. We will do our best to provide you the most reasonable rates available. There are some areas that we cannot deliver to. For example we can't deliver to Islands, Alaska or Hawaii but we can deliver to the warehouse of your forwarder that services your island, Alaska or Hawaii. It will be your responsibility to arrange and pay for shipping from the mainland warehouse to your island or Alaska and Hawaii. There are also some areas of the country where large delivery vehicles are not allowed on public roads or within city limits due to road restrictions or local ordinances. The delivery company may not be aware of these restrictions and neither would we. In this case we will deliver your order to the nearest accessible warehouse. It will be your responsibility to arrange for and pay for the delivery from the warehouse to your home. Please contact us if you live in Canada as we do not offer free shipping to Canada. Another exception to our "Free Shipping on Almost Everything to Almost Everywhere" policy is if you order item that is normally part of a group such as a single ottoman. In this case we will call you and advise you of the additional shipping charge or offer you a refund. We charge actual shipping charges for our parsons chairs. In addition their my be additional fees if special arrangements are needed to deliver your furniture. These would include any additional local expenses such as the need for renting a small truck to get the furniture down an a driveway not accessible by the delivery vehicle. In this case it would be the responsibility of the purchaser to arrange for this vehicle or the need for hoisting or a lift where again it would be the responsibility of the purchaser to make arrangements for this service. In some cases you may need to arrange for the manager of your building or similar representative of the building to be on site. In this case any fees associated with the hiring of this person will be the responsibility of the purchaser. There may also be cases if you reside in a building where the insurance requirements of your building will exceed the insurance limits of our carriers. In this case you may have to pay for the additional insurance assuming it is offered by the delivery company. The delivery service may charge a surcharge for any delivery involving more than two flights of stairs, over 20 steps. This is generally at the discretion of the driver.



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  2. How long will my order take?
    We have carefully selected our manufacturers as manufacturers that can deliver without lengthy delays, but on occasion an item is delayed or backordered or you may live in a remote area. Please be patient we will do our best to deliver your furniture as quickly as possible. At the time of order please contact us for your expected delivery time. All delivery times are estimates and are not guaranteed.

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  3. How will I know when my furniture is arriving?
    If your items arrives by FEDEX or UPS their normal delivery policies will apply. If the item arrives by a freight carrier such as ABF their local terminal will notify you and set up an appointment. Should an in home delivery service be used for your delivery you will be generally contacted about one week prior to your delivery and they will set up a delivery time and generally offer a 4 hour window. Please be advised that the drivers are making many deliveries on their trip and as with all things in life the unexpected can occur. Drivers can be delayed due to breakdowns or prior deliveries and generally drivers will try to notify you of if they are delayed. Please be patient should their be a delay. Should you not be home for your delivery and a new delivery is needed actually delivery charges for the new delivery will apply. The delivery will have to be rescheduled for the drivers next trip to the area.

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  4. We only use Asset Based Delivery Companies (they own their own trucks) for our in home deliveries.


    At Casco Bay we only use private family owned delivery companies such as Sun Delivery and Peace Transport for our larger furniture items such as our slipcover and leather furniture. (There are some exclusions such as ottomans). Your order is loaded on the truck at the delivery companies final destination warehouse and it is not offloaded from that truck until it reaches your home. The same two drivers stay with your order for the entire trip. When they arrive at your home they will unwrap your order and place the order in your home. The benefit of this type of delivery is that you can inspect your order before the driver leaves. This type of service is admittedly a little slower but it is worth it as transportation damage is very rare. We do not used asset based carriers for delivery to and from Canada due to the fact that we do not know of any that perform this service.



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  5. Home Delivery to Distant Locations


    There are certain locations in the contiguous United states where their can be delivery delays due to the fact that the home delivery companies do not deliver to these areas on as a frequent a basis. (such as Idaho, Montana, North Dakota, South Dakota, Wyoming and along the Canadian border).
    Due to the extra cost involved in shipping to the following locations there is a subsidized delivery fee.

    There is a $99 Delivery fee for single items and a $199 delivery fee for multiple items to Arizona, California, Colorado, Nevada, New Mexico and Utah.
    There is a $199 delivery fee for deliveries to parts of Northern: Maine, Michigan, Minnesota, New Hampshire, New York, Vermont and Wisconsin. (any number of pieces)
    There is a $199 delivery fee to Oregon and Washington. (any number of pieces)
    There is a $249 delivery fee for single items and $399 delivery fee for multiple items to Idaho, Montana, North Dakota, South Dakota, and Wyoming.

    Keep in mind that just about all of our furniture deliveries are White Glove In Home Deliveries by a private delivery company. Many retailers, even those that offer free delivery, charge extra for White Glove delivery. We offer free White Glove Delivery to most locations in the country.

     



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  6. In Home Delivery to Alaska and Hawaii.


    If you live in Alaska or Hawaii we will deliver to your forwarder in California for $99 for a single item and $199 for multiple items. We will deliver to your forwarder in Washington State for $199. However you would have to arrange delivery on the barge to Alaska or the shipping company in California to Hawaii at your own expense. We do not offer home delivery to Alaska and Hawaii. Certain items, such as Uttermost that can ship by UPS or FEDEX can ship directly to your home but there may be additional fees to these locations.



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  7. What if I cannot be home for my delivery?


    If you cannot be home for your delivery and you appoint another person to represent you please be advised that this person, no matter who it is, will become your authorized representative signing your Bill of Lading on your behalf.



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  8. What happens if I miss my delivery appointment?


    When the delivery service is ready to deliver your furniture they will schedule a delivery time window with you. If you miss your delivery window for any reason the delivery service will  charge a re-delivery fee for having to make a second trip. In the event that Casco Bay Furniture is charged the re-delivery by the delivery service this fee will be charged to the card you used to purchase your furniture.



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