You can order online or over the phone. When ordering online your personal and credit card information is safe and secure though our encrypted web site. You might prefer to order over the phone with one of our highly trained representatives simply call 207-272-0557 to discuss the details of your order.
Forms of payment. We accept most major credit cards as well as checks. If you send a personal check we will wait for the check to clear prior to processing your order. A bank check or money order will expedite the ordering process.
What happens after my order is placed? After your order is placed you will receive an acknowledgement by email or regular mail. Please review this carefully and advise us as within 48 hrs if something isn't right. After the 48 hour review period the item is considered as ordered and not cancelable except under our policies as outlined below.
Errors and Omissions. On occasion we will have errors on our site. We do our best to make certain that we do not have pricing errors or omissions but on occasion we do. We do reserve the right to refuse an order due to an error or an incorrect price. Should this occur we will advise you of the proper price and offer the option of a refund.
Most orders are special orders. We are happy to cancel your order at no cost to you so long as the order is not already being manufactured or in the case of a stock item it is not in the shipping process. At our discretion we can accept a cancellation on an order that is in work or is in the process of being shipped, but in this case, due to the costly nature of a cancellation, the costs include delivery, warehousing and discounts offered to resell the item, we have to charge a cancellation fee of 25% plus any shipping charges that may have occurred. The cancellation fee will cover our cost to dispose of this item as most manufacturers will not take a return once the item has left their distribution center or is in production. If the item has been delivered to your home you must also have the original packaging as we cannot accept a return that is not in its original packaging. All returned items must be in new condition. We can also not accept an item that has been assembled or changed in any way. Some items cannot be returned such as clearance items and bedding. A refused item will fall under the guidelines of our cancellation policy.