Call us today:  207-272-0557  or   Email Us:  cascobayfurniture@gmail.com   Please see our Faqs about Shipping to remote areas

Our blog: LetsTalkFurniture.com
Connect With Us
Follow us on Pinterest Like us on Facebook Follow us on Twitter Share with Friends

Cascobay Furniture on Houzz

Cascobay Furniture on Google







Leather Furniture
View All Styles
Manchester Leather
New Manchester Leather
Petite Manchester
Madison Leather
Madison Slim-Arm
Petite Madison
Santa Cruz Leather
Prescott Leather
Santa Fe Leather
Phoenix Leather
Preston Leather
All Leather Sectionals
Tufted Leather
View All Styles
Kingsbridge Chesterfield
Kingsbridge Sectional
The Chesterfield
English Chesterfield
Brighton Chesterfield
Soho Chesterfield
Bristol Chesterfield
Crew Club Chesterfield
South End Chesterfield
Carlisle Chesterfield
Kingston Chesterfield
Windsor Chesterfield
Abington Chesterfield
Woodstock Chesterfield
Bellagio Chesterfield
Bristol Tufted Chair
Chippendale Chairs
View All Styles
Tufted Wing Chair
Tufted Back Wing Chair
Classic Wing Chair
Slipcovered Furniture
Sofas, Loveseats, Chairs
Sleepers
Sectionals
Accent Chairs
Parsons Chairs
Ottoman Samples
Chaise Samples
 
Fabrics
Sunbrella
By Type
By Color
By Name
Control Scan
Increase Sales with Verified Secure Seal from Control Scan!

When your furniture arrives

  1. What should I do when my furniture arrives?

  2. If your item is delivered by an "In Home" delivery service with set up included.

  3. Manufacturing defect.

  4. Photographs.


  1. What should I do when my furniture arrives?


    If your order has arrived by a freight company such as ABF, FEDEX or UPS you must inspect the cartons carefully. and if the driver will allow you to open the cartons and inspect the contents. If the cartons are damaged even in the slightest manner it is essential that you open and inspect the items inside. If the driver will not let you inspect the contents then refuse the item which had the damaged carton. You could also note on the Bill of Lading "Concealed Damage" for the item with the damaged carton. Once you sign the Bill of Lading "as received in good condition" it then becomes very difficult to file a freight claim. Should you receive the carton and the carton is in good condition and you sign for it prior to opening the carton and the driver leaves it is imperative that you open the carton immediately. It is your reasonability to open and inspect the contents within the first 24 hours. Even if you plan to store the cartons until a later date it is essential that you inspect the contents. Should you find any damage to your order you must notify the freight company within 24 hours. After that it is almost impossible to file a freight claim. A note of caution: sometimes drivers are rushed and they may write on the Bill of Lading, "Received in Good Condition" and tell you to sign here. Do not sign anything until you have followed the procedures as outlined in this area.



    [Back To Top]

  2. If your item is delivered by an "In Home" delivery service with set up included.


    The delivery service will unpack and set the items up in your home. Inspect everything very carefully and note on the Bill of Lading any damage or defect. Do not sign the Bill of Lading" as Received In Good Condition if the item is damaged or defective. Here again if you sign for the item as received in good condition and you later try to make a claim it becomes very difficult to do so as the carrier will respond that the customer signed the Bill of Lading as received in good condition. Please contact our office or the office of the delivery service should the item be damaged or defective. In some cases an in-home repair service could repair the item. If you cannot reach our office or the office of the delivery service and there is any question in your mind regarding the item and its reparability then refuse the damaged item only, accept the items in good condition. This will prevent the necessity of a second trip to pick up the damaged item. Due to trucking regulations the drivers will not remove the cartons in which your furniture is packed. An in-home delivery driver generally will pack and place the cartons in an area of your choosing. A note of caution: sometimes drivers are rushed and they may write on the Bill of Lading, "Received in Good Condition" and tell you to sign here. Do not sign anything until you have followed the procedures as outlined in this area. Damages are unlikely. Our damage rate is less than 2%. If the item has transportation damage the shipping company does reserve the right to restore the item to like new condition. Most of the delivery services do employ expert technicians with many years of experience who can successfully restore an item to like new condition.



    [Back To Top]

  3. Manufacturing defect.


    If the item has a manufacturing defect as opposed to damages from transportation and or handling please contact us or the delivery service office, before the drivers leave your home, so that we can help you. A defect is the responsibility of the manufacturer and not our store. Sometimes the defect is simple and it can be repaired by the driver such as a door out of alignment, but in other cases the item will have to be returned by the delivery service for restoration. In some cases a local repair service will be able to restore the item. In either case the determination will be made by the manufacturer or our customer service department. Here again do not sign the Bill of Lading as received in good condition if the item has a manufacturing defect and in all cases note the damage or the defect on the Bill of Lading. Should the purchaser decide to hire a local contractor without prior approval it will be the purchaser's responsibility for payment to this person.



    [Back To Top]

  4. Photographs.


        Should your item be damaged or have a factory defect a photograph, preferably digital, will be required by the manufacturer and the delivery service. We realize this is an inconvenience but there is no way around this. They will not process a claim without a photograph.



    [Back To Top]